# Trouble Installing PsychoPy

**URL:** <https://discourse.psychopy.org/t/trouble-installing-psychopy/16499>\
**Category:** Other\
**Tags:** installation\
**Created:** [September 14, 2020, 9:22pm UTC](https://discourse.psychopy.org/t/trouble-installing-psychopy/16499 "2020-09-14T21:22:19Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![jessicaudry](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@jessicaudry](https://discourse.psychopy.org/u/jessicaudry)\
**Post date:** [September 14, 2020, 9:22pm UTC](https://discourse.psychopy.org/t/trouble-installing-psychopy/16499/1 "2020-09-14T21:22:19Z")

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I installed Psychopy for the first time a couple of weeks ago and was able to launch it and play around for a little bit. After about an hour or so I got the below error message. I have since uninstalled and reinstalled PsychoPy several times. Now every time I install it starts to launch, but as soon as I exit the “tip” box I get the below error message and the program crashes. Any potential solutions?

Error code:  
Traceback (most recent call last):  
File “C:\PsychoPy3\Lib\site-packages\psychopy\app\psychopyApp.py”, line 104, in   
main()  
File “C:\PsychoPy3\Lib\site-packages\psychopy\app\psychopyApp.py”, line 100, in main  
start\_app()  
File “C:\PsychoPy3\Lib\site-packages\psychopy\app\psychopyApp.py”, line 28, in start\_app  
app = PsychoPyApp(0, showSplash=showSplash)  
File “C:\PsychoPy3\lib\site-packages\psychopy\app\_psychopyApp.py”, line 226, in **init**  
self.onInit(testMode=testMode, \*\*kwargs)  
File “C:\PsychoPy3\lib\site-packages\psychopy\app\_psychopyApp.py”, line 416, in onInit  
logging.flush()  
File “C:\PsychoPy3\lib\site-packages\psychopy\logging.py”, line 300, in flush  
logger.flush()  
File “C:\PsychoPy3\lib\site-packages\psychopy\logging.py”, line 286, in flush  
target.write(formatted[thisEntry] + ‘\n’)  
File “C:\PsychoPy3\lib\site-packages\psychopy\logging.py”, line 206, in write  
stream.write(txt)  
File “C:\PsychoPy3\lib\encodings\cp1252.py”, line 19, in encode  
return codecs.charmap\_encode(input,self.errors,encoding\_table)[0]  
UnicodeEncodeError: ‘charmap’ codec can’t encode character ‘\u2555’ in position 111: character maps to