# Trouble accessing Pavlovia after username change

**URL:** <https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916>\
**Category:** Online experiments\
**Created:** [November 12, 2024, 11:17pm UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916 "2024-11-12T23:17:42Z")\
**Posts on this page:** 16\
**Page:** 1

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**Author:** ![imogen](https://avatars.discourse-cdn.com/v4/letter/i/f0a364/32.png) [@imogen](https://discourse.psychopy.org/u/imogen)\
**Post date:** [November 12, 2024, 12:34pm UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/1 "2024-11-12T12:34:11Z")

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Hi how do I change my Pavlovia username? I have tried going to gitlab and edit profile, but there does not seem to be an option to edit the username

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [November 12, 2024, 12:46pm UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/2 "2024-11-12T12:46:27Z")

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Have you looked under Account?

> **[Sign in](https://gitlab.pavlovia.org/users/sign_in)**
>
> Welcome to Pavlovia's Projects Repository

 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/4/f/4f5a3b2fa91f7ece040ad8ee88c86605acb2c42f.png)

However, it make take some time for your username to be updated on Pavlovia.

> [@Issue running experiment online](https://discourse.psychopy.org/t/issue-running-experiment-online/19440/12):
>
> Hello @bloxham99, It took a little longer for your username change to be mirrored onto the Pavlovia database. It’s now in place, and you are good to go! Happy experimenting and do not hesitate to contact us should you need anything. Best wishes, Alain

Though it may also need a manual nudge from Alain.

> [@Issue with account usernames](https://discourse.psychopy.org/t/issue-with-account-usernames/37388):
>
> Hi everyone, I have created accounts for students using their student numbers as their username (thinking it would make it easier to manage), not realising this causes issues. I’ve asked them to change their usernames to include their name, but for some students the errors still come up - it looks like the GitLab username has updated but not the Pavlovia side (I can provide screenshots of the errors if it helps). Is there something we can do on our side to fix this, and will it impact on their…

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**Author:** ![imogen123](https://avatars.discourse-cdn.com/v4/letter/i/3e96dc/32.png) [@imogen123](https://discourse.psychopy.org/u/imogen123)\
**Post date:** [November 12, 2024, 1:05pm UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/3 "2024-11-12T13:05:19Z")

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Great, done it, thanks

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**Author:** ![imogen123](https://avatars.discourse-cdn.com/v4/letter/i/3e96dc/32.png) [@imogen123](https://discourse.psychopy.org/u/imogen123)\
**Post date:** [November 12, 2024, 1:36pm UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/4 "2024-11-12T13:36:33Z")

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But now unfortunately I cannot open up psychopy locally

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [November 12, 2024, 2:05pm UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/5 "2024-11-12T14:05:45Z")

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Try deleting appData.cfg from a location similar to C:\Users\xxxx\AppData\Roaming\psychopy3

You can usually find AppData by putting %AppData% into Windows Explorer

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**Author:** ![imogen123](https://avatars.discourse-cdn.com/v4/letter/i/3e96dc/32.png) [@imogen123](https://discourse.psychopy.org/u/imogen123)\
**Post date:** [November 12, 2024, 4:59pm UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/6 "2024-11-12T16:59:49Z")

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Thanks, I can now open up PsychoPy but get error messages if I try to sync with Pavlovia, or if I click on “no user” in order to logon with new details. Hmmmm. I wonder if this means I have to wait a couple of weeks for the change in user id to work. In which case I am in trouble and perhaps I should delete the account and start again?

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [November 12, 2024, 6:48pm UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/7 "2024-11-12T18:48:03Z")

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If it’s urgent then yes, make a new account (with an academic email address).

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**Author:** ![imogen](https://avatars.discourse-cdn.com/v4/letter/i/f0a364/32.png) [@imogen](https://discourse.psychopy.org/u/imogen)\
**Post date:** [November 12, 2024, 11:17pm UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/8 "2024-11-12T23:17:42Z")

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I changed my username and now cannot sync with Pavlovia which is still on the old username - should I delete my account and set up a new account? - if so is there any way I can transfer all my studies already uploaded to Pavlovia over to the new account, or do I lose them?  
Cheers

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [November 12, 2024, 11:29pm UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/9 "2024-11-12T23:29:37Z")

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Please do not delete your old account if you still need access to its projects.

You could create a second Pavlovia account and give your new username access, so you can fork your old projects.

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**Author:** ![apitiot](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@apitiot](https://discourse.psychopy.org/u/apitiot)\
**Post date:** [November 13, 2024, 8:43am UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/10 "2024-11-13T08:43:37Z")

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For the record, as is explicitly mentioned on the GitLab account page, it is not a good idea to change usernames, as many aspects of both GitLab and [pavlovia.org](http://pavlovia.org) depend upon it, and so there are unintended consequences.  
I would recommend that you create a new account indeed.

Alain

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**Author:** ![imogen](https://avatars.discourse-cdn.com/v4/letter/i/f0a364/32.png) [@imogen](https://discourse.psychopy.org/u/imogen)\
**Post date:** [November 13, 2024, 8:58am UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/11 "2024-11-13T08:58:18Z")

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Do I need to delete my current account? is it possible to keep the projects that I have?

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [November 13, 2024, 10:20am UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/12 "2024-11-13T10:20:28Z")

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Please do not delete your old account if you still need access to its projects.

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**Author:** ![imogen](https://avatars.discourse-cdn.com/v4/letter/i/f0a364/32.png) [@imogen](https://discourse.psychopy.org/u/imogen)\
**Post date:** [November 13, 2024, 10:29am UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/13 "2024-11-13T10:29:30Z")

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Then what can I do? can I create second account to push new projects to?

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<div class="post-metadata">

**Author:** ![imogen](https://avatars.discourse-cdn.com/v4/letter/i/f0a364/32.png) [@imogen](https://discourse.psychopy.org/u/imogen)\
**Post date:** [November 13, 2024, 10:30am UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/14 "2024-11-13T10:30:32Z")

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Is there any way I can transfer my current projects to the new account?

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<div class="post-metadata">

**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [November 13, 2024, 10:37am UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/15 "2024-11-13T10:37:57Z")

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You could

> give your new username access, so you can fork your old projects.

to your new account.

[https://psychopy.org/online/sharingExperiments.html](https://psychopy.org/online/sharingExperiments.html)

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**Author:** ![lucca](https://avatars.discourse-cdn.com/v4/letter/l/dc4da7/32.png) [@lucca](https://discourse.psychopy.org/u/lucca)\
**Post date:** [May 7, 2025, 4:02pm UTC](https://discourse.psychopy.org/t/trouble-accessing-pavlovia-after-username-change/42916/16 "2025-05-07T16:02:50Z")

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I am just jumping here to say that this issue still hasn’t been fixed. I had to re-change my gitlab username back to what it was before the change to not have pavlovia and psychopy crash…