# Study stuck at start dialogue box

**URL:** <https://discourse.psychopy.org/t/study-stuck-at-start-dialogue-box/30061>\
**Category:** Online experiments\
**Tags:** online, pavlovia\
**Created:** [July 18, 2022, 1:15pm UTC](https://discourse.psychopy.org/t/study-stuck-at-start-dialogue-box/30061 "2022-07-18T13:15:58Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Kimberley\_Dundas](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/kimberley_dundas/32/32322_2.png) [@Kimberley\_Dundas](https://discourse.psychopy.org/u/Kimberley_Dundas)\
**Post date:** [July 19, 2022, 5:25am UTC](https://discourse.psychopy.org/t/study-stuck-at-start-dialogue-box/30061/2 "2022-07-19T05:25:19Z")

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Hi @Merle,

You can find out more information about the error by right clicking anywhere on the screen when the screen is stuck, which will open the console. Then, at the top of the window that will pop up, click on ‘Console’ which will display any error messages and point you in the right direction.

You can find our documentation on online troubleshooting [here](https://workshops.psychopy.org/3days/day2/pavlovia.html#debugging-online), and it is always worth bookmarking @wakecarter’s amazing [crib sheet](https://discourse.psychopy.org/t/psychopy-python-to-javascript-crib-sheet/14601) 🙂

Hope these help!

Kim

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