# Psychopy won\`t start

**URL:** <https://discourse.psychopy.org/t/psychopy-won-t-start/1493>\
**Category:** Other\
**Created:** [November 17, 2016, 3:12pm UTC](https://discourse.psychopy.org/t/psychopy-won-t-start/1493 "2016-11-17T15:12:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ruxtiv](https://avatars.discourse-cdn.com/v4/letter/r/8797f3/32.png) [@ruxtiv](https://discourse.psychopy.org/u/ruxtiv)\
**Post date:** [November 17, 2016, 3:12pm UTC](https://discourse.psychopy.org/t/psychopy-won-t-start/1493/1 "2016-11-17T15:12:15Z")

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Hey guys,

Psychopy is currently behaving in an anomalous way on my PC (running Windows 7): when starting, it only shows the flash screen, then the advices. Then the icon stays highlighted but the program doesn`t start. So I cannot access the coder or builder view. I have tried everything specified on the Psychopy website. When running the line from the website in the Terminal, it shows me the following error message (see picture, read only the last call). I have tried de-installing and re-installing, using as admin, installing as admin, installing older versions. I put the installer in C:\TEMPS. Nothing works, it`s the same behaviour every time. Also, when I am trying to run the installation as an admin, it sometimes gives me an error message saying that I have a problem with the python2.7.dll. However, I have installed the program recently on a Windows XP PC and it worked fine. HELP?

![](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/1X/011594b0c6c4512d6a7f5c287fce5d3e1222c884.png)

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**Author:** ![richard](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/richard/32/6389_2.png) [@richard](https://discourse.psychopy.org/u/richard)\
**Post date:** [November 22, 2016, 12:45pm UTC](https://discourse.psychopy.org/t/psychopy-won-t-start/1493/2 "2016-11-22T12:45:37Z")

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Have you tried this?

> [@Why would psychopy not be activated on the screen?](http://discourse.psychopy.org/t/why-would-psychopy-not-be-activated-on-the-screen/1154/5):
>
> If my suspicions are correct, this is a windows problem and not a psychopy problem. This used to happen on a windows machine I used with different applications. Try the advice in the link below. I’ll quote the relevant parts here in case the link ever goes dead: Getting Your Hidden Window Back with Cascade Windows The easiest way to get back a hidden window is to just right-click on the Taskbar and select “Cascade windows”. If that doesn’t work, proceed with the keyboard trick below. Ge…

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**Author:** ![ruxtiv](https://avatars.discourse-cdn.com/v4/letter/r/8797f3/32.png) [@ruxtiv](https://discourse.psychopy.org/u/ruxtiv)\
**Post date:** [November 25, 2016, 10:57am UTC](https://discourse.psychopy.org/t/psychopy-won-t-start/1493/3 "2016-11-25T10:57:44Z")

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Hi Richard.

Thanks a lot for your reply. In the end, the IT team created a new user profile for me, which solved the problem, but my operating system is still the same. If I ever get this problem again, I`ll try it out, I think you might be right. Thanks for the solution.

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**Author:** ![richard](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/richard/32/6389_2.png) [@richard](https://discourse.psychopy.org/u/richard)\
**Post date:** [November 25, 2016, 4:19pm UTC](https://discourse.psychopy.org/t/psychopy-won-t-start/1493/4 "2016-11-25T16:19:03Z")

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7 posts were split to a new topic: [Psychopy just stopped working and then would not boot up](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527)

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**Author:** ![richard](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/richard/32/6389_2.png) [@richard](https://discourse.psychopy.org/u/richard)\
**Post date:** [November 25, 2016, 4:25pm UTC](https://discourse.psychopy.org/t/psychopy-won-t-start/1493/5 "2016-11-25T16:25:07Z")

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A post was merged into an existing topic: [Psychopy just stopped working and then would not boot up](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527)

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**Author:** ![richard](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/richard/32/6389_2.png) [@richard](https://discourse.psychopy.org/u/richard)\
**Post date:** [November 25, 2016, 5:21pm UTC](https://discourse.psychopy.org/t/psychopy-won-t-start/1493/6 "2016-11-25T17:21:13Z")

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Did you, by any chance, use this computer with PsychoPy in a dual-monitor setup before the problem occurred? Or had it hooked up to a screen with a much higher resolution?