# Psychopy just stopped working and then would not boot up

**URL:** <https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527>\
**Category:** Other\
**Created:** [November 25, 2016, 3:45pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527 "2016-11-25T15:45:10Z")\
**Posts on this page:** 17\
**Page:** 1

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**Author:** ![juanvic5185](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/juanvic5185/32/1127_2.png) [@juanvic5185](https://discourse.psychopy.org/u/juanvic5185)\
**Post date:** [November 25, 2016, 3:45pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/1 "2016-11-25T15:45:10Z")

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Psychopy just stopped working and then would not boot up. Im running Windows 7 upgraded to Windows 10. It happened after I installed PyCharm, Also I was looking to see the iohub demo. I was doing a lot of stuff at the same time.

It has crashed before and the solution was found by deleting content on .cfg files as it says here:  
[http://www.psychopy.org/troubleshooting.html](http://www.psychopy.org/troubleshooting.html)

Then I followed the other instructions to get an error code in the cmd window. And here it is.  
Please, help?

Juan

 ![](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/1X/6265e9715210ce2f066f615106b93bbbd68e692a.png)

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**Author:** ![richard](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/richard/32/6389_2.png) [@richard](https://discourse.psychopy.org/u/richard)\
**Post date:** [November 25, 2016, 3:52pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/2 "2016-11-25T15:52:00Z")

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You messed up the quotation marks. You missed one at the very beginning and another one at the very end of that command line…

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**Author:** ![richard](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/richard/32/6389_2.png) [@richard](https://discourse.psychopy.org/u/richard)\
**Post date:** [November 25, 2016, 3:54pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/3 "2016-11-25T15:54:32Z")

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Also, the `PsychoPy-VERSION-py2.6` part looks weird to me, but I don’t have a standalone install here to verify. What are you even trying to do here on the command line?

_Edit_ Ah okay, I should read better. Okay. So if you try to start PsychoPy, do you get an icon in the task bar?

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**Author:** ![juanvic5185](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/juanvic5185/32/1127_2.png) [@juanvic5185](https://discourse.psychopy.org/u/juanvic5185)\
**Post date:** [November 25, 2016, 3:59pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/4 "2016-11-25T15:59:57Z")

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Don’t worry. Is that I did it in a hurry and did not notice the details.

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**Author:** ![richard](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/richard/32/6389_2.png) [@richard](https://discourse.psychopy.org/u/richard)\
**Post date:** [November 25, 2016, 4:13pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/5 "2016-11-25T16:13:33Z")

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So, is it working now? 🙂

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**Author:** ![juanvic5185](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/juanvic5185/32/1127_2.png) [@juanvic5185](https://discourse.psychopy.org/u/juanvic5185)\
**Post date:** [November 25, 2016, 4:15pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/6 "2016-11-25T16:15:27Z")

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Here are a few errors that I got when oppening up the modules. I am not sure what I am doing. I am just trying to follow what it says on the troubleshooting page.

 ![](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/1X/c144914410a9a4cad281cf1f36bc969638d6704f.png)

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**Author:** ![richard](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/richard/32/6389_2.png) [@richard](https://discourse.psychopy.org/u/richard)\
**Post date:** [November 25, 2016, 4:18pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/7 "2016-11-25T16:18:16Z")

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Okay, let’s back up here 😉 What exactly happens if you try to start PsychoPy by clicking on the program icon?

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**Author:** ![juanvic5185](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/juanvic5185/32/1127_2.png) [@juanvic5185](https://discourse.psychopy.org/u/juanvic5185)\
**Post date:** [November 25, 2016, 4:20pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/8 "2016-11-25T16:20:34Z")

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The Tip of the Day opens up and when I hover the mouse over the icon I can see as if the program started but when I click it nothing appears.

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**Author:** ![richard](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/richard/32/6389_2.png) [@richard](https://discourse.psychopy.org/u/richard)\
**Post date:** [November 25, 2016, 4:25pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/9 "2016-11-25T16:25:57Z")

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What about the tip of the day dialog box, is it responsive, at all?

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**Author:** ![juanvic5185](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/juanvic5185/32/1127_2.png) [@juanvic5185](https://discourse.psychopy.org/u/juanvic5185)\
**Post date:** [November 25, 2016, 4:30pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/10 "2016-11-25T16:30:02Z")

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Yes. It responds like it has done the past few days. The other time this happened I was also looking at the demos.

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**Author:** ![richard](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/richard/32/6389_2.png) [@richard](https://discourse.psychopy.org/u/richard)\
**Post date:** [November 25, 2016, 4:33pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/11 "2016-11-25T16:33:56Z")

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Okay, and once you close the tip of the day dialog – what happens? There’s not PsychoPy window visible? Do you see a PsychoPy icon in the task bar?

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<div class="post-metadata">

**Author:** ![juanvic5185](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/juanvic5185/32/1127_2.png) [@juanvic5185](https://discourse.psychopy.org/u/juanvic5185)\
**Post date:** [November 25, 2016, 4:35pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/12 "2016-11-25T16:35:14Z")

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Well yeah. I have the icon pinned to the task bar. Should I try to re-install it yet?

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**Author:** ![richard](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/richard/32/6389_2.png) [@richard](https://discourse.psychopy.org/u/richard)\
**Post date:** [November 25, 2016, 4:36pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/13 "2016-11-25T16:36:04Z")

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Reinstalling wouldn’t help, I’m afraid. Could you try these tips please?

> [@Why would psychopy not be activated on the screen?](http://discourse.psychopy.org/t/why-would-psychopy-not-be-activated-on-the-screen/1154/5):
>
> If my suspicions are correct, this is a windows problem and not a psychopy problem. This used to happen on a windows machine I used with different applications. Try the advice in the link below. I’ll quote the relevant parts here in case the link ever goes dead: Getting Your Hidden Window Back with Cascade Windows The easiest way to get back a hidden window is to just right-click on the Taskbar and select “Cascade windows”. If that doesn’t work, proceed with the keyboard trick below. Ge…

Good luck!

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<div class="post-metadata">

**Author:** ![juanvic5185](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/juanvic5185/32/1127_2.png) [@juanvic5185](https://discourse.psychopy.org/u/juanvic5185)\
**Post date:** [November 25, 2016, 4:44pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/14 "2016-11-25T16:44:45Z")

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Yeah! 🙂 It helped!! I just pushed the show open windows in the task bar (as it says on the last messagge) and then a half window of the upper part of the coder view appeared. Enough to expand or minimize the window. I opened the coder view then went on to builder view, ran the experiment and it all went as usual (good).

Thank you a lot!

Juan

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<div class="post-metadata">

**Author:** ![richard](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/richard/32/6389_2.png) [@richard](https://discourse.psychopy.org/u/richard)\
**Post date:** [November 25, 2016, 4:51pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/15 "2016-11-25T16:51:04Z")

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Great! Did you, by any chance, use this computer in a dual-monitor setup before this problem occurred? Or had it hooked up to a screen with a much higher resolution than the current one?

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<div class="post-metadata">

**Author:** ![juanvic5185](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/juanvic5185/32/1127_2.png) [@juanvic5185](https://discourse.psychopy.org/u/juanvic5185)\
**Post date:** [November 25, 2016, 4:57pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/16 "2016-11-25T16:57:28Z")

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Yes. It has been hooked to a 1080p 43 inch tv monitor (not a smart tv). But other than that no.

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<div class="post-metadata">

**Author:** ![richard](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/richard/32/6389_2.png) [@richard](https://discourse.psychopy.org/u/richard)\
**Post date:** [November 25, 2016, 5:18pm UTC](https://discourse.psychopy.org/t/psychopy-just-stopped-working-and-then-would-not-boot-up/1527/17 "2016-11-25T17:18:35Z")

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Thanks, this may help us track down the problem.