# PsychoPy comes up with an error when I try to log into Pavlovia

**URL:** <https://discourse.psychopy.org/t/psychopy-comes-up-with-an-error-when-i-try-to-log-into-pavlovia/37982>\
**Category:** Online experiments\
**Created:** [December 19, 2023, 4:43pm UTC](https://discourse.psychopy.org/t/psychopy-comes-up-with-an-error-when-i-try-to-log-into-pavlovia/37982 "2023-12-19T16:43:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![PsychNat](https://avatars.discourse-cdn.com/v4/letter/p/71e660/32.png) [@PsychNat](https://discourse.psychopy.org/u/PsychNat)\
**Post date:** [December 19, 2023, 4:43pm UTC](https://discourse.psychopy.org/t/psychopy-comes-up-with-an-error-when-i-try-to-log-into-pavlovia/37982/1 "2023-12-19T16:43:20Z")

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Hi everyone!

I am a final year student and have recently created an experiment in the PsychoPy builder.  
I have created an account on Pavlovia, but when I try to log in to it from my builder, it comes up with the following error:

Traceback (most recent call last):  
File “C:\ProgramData\App-V\2FD62010-4983-4A21-A075-E888C4EFEAFD\4E480A3C-17D5-48CC-9233-D6B71EE60C8A\Root\VFS\ProgramFilesX64\PsychoPy\lib\site-packages\psychopy\app\pavlovia\_ui\_base.py”, line 128, in checkForLoginURL  
pavlovia.login(self.tokenInfo[‘token’])  
File “C:\ProgramData\App-V\2FD62010-4983-4A21-A075-E888C4EFEAFD\4E480A3C-17D5-48CC-9233-D6B71EE60C8A\Root\VFS\ProgramFilesX64\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 111, in login  
if currentSession.user is not None:  
File “C:\ProgramData\App-V\2FD62010-4983-4A21-A075-E888C4EFEAFD\4E480A3C-17D5-48CC-9233-D6B71EE60C8A\Root\VFS\ProgramFilesX64\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 446, in user  
self.\_user = User(self.gitlab.user.username)  
File “C:\ProgramData\App-V\2FD62010-4983-4A21-A075-E888C4EFEAFD\4E480A3C-17D5-48CC-9233-D6B71EE60C8A\Root\VFS\ProgramFilesX64\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 150, in **init**  
assert ‘gitlabId’ in self.info, \_translate(  
AssertionError: Could not retrieve user info for user NataliaStachowiak, server returned:  
{}

I’ve tried from multiple devices, and it still fails to work.

Any advice will be greatly appreciated!

Natalia

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<div class="post-metadata">

**Author:** ![Becca](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/becca/32/34260_2.png) [@Becca](https://discourse.psychopy.org/u/Becca)\
**Post date:** [January 2, 2024, 10:07am UTC](https://discourse.psychopy.org/t/psychopy-comes-up-with-an-error-when-i-try-to-log-into-pavlovia/37982/2 "2024-01-02T10:07:47Z")

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Hi Natalia,

Are you still encountering this issue?

Best wishes,  
Becca

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<div class="post-metadata">

**Author:** ![PsychNat](https://avatars.discourse-cdn.com/v4/letter/p/71e660/32.png) [@PsychNat](https://discourse.psychopy.org/u/PsychNat)\
**Post date:** [January 2, 2024, 11:32am UTC](https://discourse.psychopy.org/t/psychopy-comes-up-with-an-error-when-i-try-to-log-into-pavlovia/37982/3 "2024-01-02T11:32:10Z")

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Hi Becca,

Thank you for your response.

The issue seems to have been fixed, thank you!

Best Wishes and Happy New Year,

Natalia