# Preload queue trying to download resource thats not there

**URL:** <https://discourse.psychopy.org/t/preload-queue-trying-to-download-resource-thats-not-there/42904>\
**Category:** Online experiments\
**Created:** [November 12, 2024, 11:08am UTC](https://discourse.psychopy.org/t/preload-queue-trying-to-download-resource-thats-not-there/42904 "2024-11-12T11:08:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![annetteraby](https://avatars.discourse-cdn.com/v4/letter/a/eb9ed0/32.png) [@annetteraby](https://discourse.psychopy.org/u/annetteraby)\
**Post date:** [November 12, 2024, 11:08am UTC](https://discourse.psychopy.org/t/preload-queue-trying-to-download-resource-thats-not-there/42904/1 "2024-11-12T11:08:27Z")

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URL of experiment:

Description of the problem:  
I am very new to psychopy and pavlovia so I’m sorry for any confusion when explaining the topic.

I am trying to get my psychopy study onto pavlovia, but when I try to pilot the study online it is coming up with the error

‘when setting up a preload queue  
• unable to download resource: birdsnew.mov (birdsnew.mov)’

But i am not using this resource, how do I get rid of it?

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [November 12, 2024, 11:51am UTC](https://discourse.psychopy.org/t/preload-queue-trying-to-download-resource-thats-not-there/42904/2 "2024-11-12T11:51:29Z")

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Check in Experiment Settings / Online / Additional Resources

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**Author:** ![annetteraby](https://avatars.discourse-cdn.com/v4/letter/a/eb9ed0/32.png) [@annetteraby](https://discourse.psychopy.org/u/annetteraby)\
**Post date:** [November 12, 2024, 12:07pm UTC](https://discourse.psychopy.org/t/preload-queue-trying-to-download-resource-thats-not-there/42904/3 "2024-11-12T12:07:45Z")

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I checked and it appears to not be there ☹

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [November 12, 2024, 12:17pm UTC](https://discourse.psychopy.org/t/preload-queue-trying-to-download-resource-thats-not-there/42904/4 "2024-11-12T12:17:03Z")

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Presumably that video was in a previous version of your experiment. Where did it appear? PsychoPy will look in spreadsheets, constant component values, resource manager components, prepareResources in code components and the additional resources I’ve already mentioned.