# Playing audio files works on mac, but not on windows 10

**URL:** <https://discourse.psychopy.org/t/playing-audio-files-works-on-mac-but-not-on-windows-10/34490>\
**Category:** Builder\
**Created:** [April 20, 2023, 10:59pm UTC](https://discourse.psychopy.org/t/playing-audio-files-works-on-mac-but-not-on-windows-10/34490 "2023-04-20T22:59:35Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![sdrake](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@sdrake](https://discourse.psychopy.org/u/sdrake)\
**Post date:** [April 21, 2023, 7:07pm UTC](https://discourse.psychopy.org/t/playing-audio-files-works-on-mac-but-not-on-windows-10/34490/6 "2023-04-21T19:07:39Z")

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1. Right, where can I change the freq value? I’m using builder; I’ve checked in the experiment preferences and in psychopy’s preferences and can’t find anything immediately looking like it will help.

2. The latency and driver are both working for another psychopy experiment running on the same computer, so it seems like it’s an issue with this experiment specifically (and I’d rather not “fix” global settings for psychopy that would cause problems for the other people in my lab whose experiments are running fine). Or am I misunderstanding?

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