# Pavlovia Registration Issues

**URL:** <https://discourse.psychopy.org/t/pavlovia-registration-issues/42983>\
**Category:** Other\
**Tags:** pavlovia\
**Created:** [November 19, 2024, 12:04pm UTC](https://discourse.psychopy.org/t/pavlovia-registration-issues/42983 "2024-11-19T12:04:22Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Kadell](https://avatars.discourse-cdn.com/v4/letter/k/b77776/32.png) [@Kadell](https://discourse.psychopy.org/u/Kadell)\
**Post date:** [November 19, 2024, 12:04pm UTC](https://discourse.psychopy.org/t/pavlovia-registration-issues/42983/1 "2024-11-19T12:04:22Z")

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Hi Everybody,

I tried to register my account on Pavlovia, but it wont let me, apparently due to an error with password restrictions? This is odd, as I certainly fulfill all the requirements provided. Would it be possible to investigate this issue or register my account remotely?

Hope you have a good rest of the week,  
Tom

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [November 19, 2024, 12:36pm UTC](https://discourse.psychopy.org/t/pavlovia-registration-issues/42983/2 "2024-11-19T12:36:49Z")

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Are you using your institution email address?

Please could you show a screenshot of the error?

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**Author:** ![Kadell](https://avatars.discourse-cdn.com/v4/letter/k/b77776/32.png) [@Kadell](https://discourse.psychopy.org/u/Kadell)\
**Post date:** [November 19, 2024, 12:56pm UTC](https://discourse.psychopy.org/t/pavlovia-registration-issues/42983/3 "2024-11-19T12:56:13Z")

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Yes, I am. Its from the german sports university cologne, or dshs for short.

Here is one screenshot before:

 ![grafik](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/1/a/1a58506e562e63f8d096ff0b61f5345dd15d34f1.png)

Here is it with the Error Message:

 ![grafik](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/1/5/15e56d086d1f99a2c14cba819967bbd410fb2763.png)

Obviously, I checked my pw three times that it is fulfilling the requirements, so I am a bit confused on what may went wrong.

Hope that helps!

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [November 19, 2024, 1:01pm UTC](https://discourse.psychopy.org/t/pavlovia-registration-issues/42983/4 "2024-11-19T13:01:03Z")

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I’ve notified the team. Sometimes, in cases like this, I’m successful if I try a different browser.

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**Author:** ![Kadell](https://avatars.discourse-cdn.com/v4/letter/k/b77776/32.png) [@Kadell](https://discourse.psychopy.org/u/Kadell)\
**Post date:** [November 19, 2024, 1:11pm UTC](https://discourse.psychopy.org/t/pavlovia-registration-issues/42983/5 "2024-11-19T13:11:17Z")

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I see. I try a different Browser and report whether it works or not. Thank you so much already for looking into it.  
On a sidenote, which special characters are suited for the pw? Maybe one of those dont work?

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [November 19, 2024, 1:20pm UTC](https://discourse.psychopy.org/t/pavlovia-registration-issues/42983/6 "2024-11-19T13:20:20Z")

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It might be that you are going beyond the standard set of special characters. Try using only special characters in this list.

!"#$%&'()\*+,-./:;\<=\>?@^\_`{|}~

(list from [Password Special Characters | OWASP Foundation](https://owasp.org/www-community/password-special-characters))

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<div class="post-metadata">

**Author:** ![Kadell](https://avatars.discourse-cdn.com/v4/letter/k/b77776/32.png) [@Kadell](https://discourse.psychopy.org/u/Kadell)\
**Post date:** [November 19, 2024, 1:26pm UTC](https://discourse.psychopy.org/t/pavlovia-registration-issues/42983/8 "2024-11-19T13:26:50Z")

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Yep that seemed to be the problem.

It seemed as though the characters . : and # werent recognized. With another character from that list, it seemed to work!

Thank you so much for the help!