# Pavlovia outage

**URL:** <https://discourse.psychopy.org/t/pavlovia-outage/30841>\
**Category:** Online experiments\
**Created:** [September 13, 2022, 4:50pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841 "2022-09-13T16:50:29Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![yinitoh](https://avatars.discourse-cdn.com/v4/letter/y/278dde/32.png) [@yinitoh](https://discourse.psychopy.org/u/yinitoh)\
**Post date:** [September 13, 2022, 4:50pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/1 "2022-09-13T16:50:29Z")

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URL of the experiment: [ABECueExp1 [PsychoPy]](https://pavlovia.org/run/yini/abecueexp1)

Description of the problem: It seems like the entire Pavlovia (including its dashboard) is now crashed. My experiments that were working all do not seem to work now. Attached is a screenshot of what I see when I try to access Pavlovia. Is anyone else experiencing this problem too? I would greatly appreciate any advice or pointers on this issue. Thanks a lot!

 ![Screen Shot 2022-09-13 at 11.48.12 AM](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/a/3/a33b1f598ea62980c30aa0736d141e21c01df8dc.png)

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**Author:** ![davegregory](https://avatars.discourse-cdn.com/v4/letter/d/f04885/32.png) [@davegregory](https://discourse.psychopy.org/u/davegregory)\
**Post date:** [September 13, 2022, 4:52pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/2 "2022-09-13T16:52:09Z")

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Same issue for me as well. Have not found any solutions or information.

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**Author:** ![Shirley\_Liu](https://avatars.discourse-cdn.com/v4/letter/s/71c47a/32.png) [@Shirley\_Liu](https://discourse.psychopy.org/u/Shirley_Liu)\
**Post date:** [September 13, 2022, 4:55pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/3 "2022-09-13T16:55:31Z")

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I have the same issue starting 1 hr ago.

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**Author:** ![katemdavis](https://avatars.discourse-cdn.com/v4/letter/k/c5a1d2/32.png) [@katemdavis](https://discourse.psychopy.org/u/katemdavis)\
**Post date:** [September 13, 2022, 5:01pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/4 "2022-09-13T17:01:34Z")

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I have the same issue. I could not find contact information for Pavlovia, but contacted the admin at Open Science Tools Ltd. [Open Science Tools Ltd.](https://opensciencetools.org/#projects) since I believe they oversee Pavlovia and PsychoPy? I will let you know if I get a reply!

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**Author:** ![yinitoh](https://avatars.discourse-cdn.com/v4/letter/y/278dde/32.png) [@yinitoh](https://discourse.psychopy.org/u/yinitoh)\
**Post date:** [September 13, 2022, 7:11pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/5 "2022-09-13T19:11:55Z")

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Thank you, @katemdavis!!

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**Author:** ![AlisaEliovich](https://avatars.discourse-cdn.com/v4/letter/a/65b543/32.png) [@AlisaEliovich](https://discourse.psychopy.org/u/AlisaEliovich)\
**Post date:** [September 13, 2022, 7:15pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/6 "2022-09-13T19:15:56Z")

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Same problem. Seems to be something with Pavlovia’s server

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**Author:** ![katemdavis](https://avatars.discourse-cdn.com/v4/letter/k/c5a1d2/32.png) [@katemdavis](https://discourse.psychopy.org/u/katemdavis)\
**Post date:** [September 13, 2022, 9:32pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/7 "2022-09-13T21:32:23Z")

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I e-mailed the admin and others trying to work out what we can do. I will let you know if I hear back.

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**Author:** ![Franco\_Londra](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/franco_londra/32/35379_2.png) [@Franco\_Londra](https://discourse.psychopy.org/u/Franco_Londra)\
**Post date:** [September 13, 2022, 9:37pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/8 "2022-09-13T21:37:34Z")

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Same problem here, was about to run an experiment and the website was imposible to access

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**Author:** ![Tianyi](https://avatars.discourse-cdn.com/v4/letter/t/57b2e6/32.png) [@Tianyi](https://discourse.psychopy.org/u/Tianyi)\
**Post date:** [September 13, 2022, 9:43pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/9 "2022-09-13T21:43:38Z")

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Same issue!

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**Author:** ![Grecia\_Lizbeth\_Ozuna](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/grecia_lizbeth_ozuna/32/35381_2.png) [@Grecia\_Lizbeth\_Ozuna](https://discourse.psychopy.org/u/Grecia_Lizbeth_Ozuna)\
**Post date:** [September 13, 2022, 10:24pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/10 "2022-09-13T22:24:24Z")

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I have the same problem and i think it has something to with the program of pavlovia, this is showing up when i want to run my experiment.

 ![2b4aadd1-00e2-49c4-9c80-1e543f5bf79b](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/f/a/fa5bf1e88bfd78bd64a999118c585f42f5a69dbc.jpeg)  
 ![d799fe76-311f-44d1-8dc2-205a86d4ad94](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/4/7/47b7bc8e7da41feb18c8ce7da1b91442163bf603.jpeg)

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**Author:** ![mirinda\_whitaker](https://avatars.discourse-cdn.com/v4/letter/m/3e96dc/32.png) [@mirinda\_whitaker](https://discourse.psychopy.org/u/mirinda_whitaker)\
**Post date:** [September 13, 2022, 10:38pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/11 "2022-09-13T22:38:39Z")

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I’m also having the same issue!

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**Author:** ![The\_Rainbow\_Fennec](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/the_rainbow_fennec/32/34804_2.png) [@The\_Rainbow\_Fennec](https://discourse.psychopy.org/u/The_Rainbow_Fennec)\
**Post date:** [September 13, 2022, 10:41pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/12 "2022-09-13T22:41:29Z")

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I was just about to post this issue… I think the issue is across the board!

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**Author:** ![gabe](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/gabe/32/33834_2.png) [@gabe](https://discourse.psychopy.org/u/gabe)\
**Post date:** [September 13, 2022, 10:42pm UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/13 "2022-09-13T22:42:51Z")

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I’ve heard nothing – I tweeted at PsychoPy this morning and emailed their sales team (the only address I found on their website). Does anyone have the sense that people at PsychoPy/Pavlovia.org even know this is happening? (do they have paid people??)

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**Author:** ![katemdavis](https://avatars.discourse-cdn.com/v4/letter/k/c5a1d2/32.png) [@katemdavis](https://discourse.psychopy.org/u/katemdavis)\
**Post date:** [September 14, 2022, 12:38am UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/14 "2022-09-14T00:38:19Z")

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I think the issue may be difference in time, but I e-mailed different people early this morning and still haven’t heard a response.

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**Author:** ![dani1](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/dani1/32/32269_2.png) [@dani1](https://discourse.psychopy.org/u/dani1)\
**Post date:** [September 14, 2022, 4:44am UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/15 "2022-09-14T04:44:36Z")

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The same problem still persists. I couldn’t do any my experiment today because of this issue.  
I think there is no solution without waiting answer of psychopy’s administrator.

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**Author:** ![Felix2020](https://avatars.discourse-cdn.com/v4/letter/f/5f9b8f/32.png) [@Felix2020](https://discourse.psychopy.org/u/Felix2020)\
**Post date:** [September 14, 2022, 6:45am UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/16 "2022-09-14T06:45:13Z")

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Same issue here!

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**Author:** ![dani1](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/dani1/32/32269_2.png) [@dani1](https://discourse.psychopy.org/u/dani1)\
**Post date:** [September 14, 2022, 7:00am UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/17 "2022-09-14T07:00:31Z")

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![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/7/e/7e0478afdf34e91cd0aff430e1feaec8de3d40a9.png)

check your experiment again. my experiment is running now!

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**Author:** ![Lchan](https://avatars.discourse-cdn.com/v4/letter/l/fbc32d/32.png) [@Lchan](https://discourse.psychopy.org/u/Lchan)\
**Post date:** [September 14, 2022, 8:00am UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/18 "2022-09-14T08:00:06Z")

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I am also encountering a problem of not receiving any new data from my experiment.

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**Author:** ![apitiot](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@apitiot](https://discourse.psychopy.org/u/apitiot)\
**Post date:** [September 14, 2022, 8:19am UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/19 "2022-09-14T08:19:02Z")

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Good morning,

We regrettably experienced an issue with our database management system last night as we suddenly got flooded with requests.  
The system came back up an hour ago and I have been monitoring it closely since.  
I am very sorry for the temporary interruption of services. We are now running smoothly again, and I am investigating what prompted the issue in the first place so we can mitigate it in the future.  
Best wishes,

Alain

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**Author:** ![Minwoo\_Kim](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/minwoo_kim/32/9717_2.png) [@Minwoo\_Kim](https://discourse.psychopy.org/u/Minwoo_Kim)\
**Post date:** [September 14, 2022, 8:25am UTC](https://discourse.psychopy.org/t/pavlovia-outage/30841/20 "2022-09-14T08:25:35Z")

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Seems to be working fine now!