# Pavlovia not saving data files/not consuming credits

**URL:** <https://discourse.psychopy.org/t/pavlovia-not-saving-data-files-not-consuming-credits/25747>\
**Category:** Online experiments\
**Tags:** online, pavlovia\
**Created:** [November 1, 2021, 7:27pm UTC](https://discourse.psychopy.org/t/pavlovia-not-saving-data-files-not-consuming-credits/25747 "2021-11-01T19:27:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dalhe](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/dalhe/32/7543_2.png) [@dalhe](https://discourse.psychopy.org/u/dalhe)\
**Post date:** [November 1, 2021, 7:27pm UTC](https://discourse.psychopy.org/t/pavlovia-not-saving-data-files-not-consuming-credits/25747/1 "2021-11-01T19:27:42Z")

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URL of experiment: [SRD2 [PsychoPy]](https://run.pavlovia.org/ama_lab/srd_e2/html)

Description of the problem:

Hello,

I have launched a new experiment on Pavlovia and it is not saving data files of completed sessions. Nor are completed sessions consuming credits. I initially was told so by participants, but ran into the same issue when I tried to run it myself. When I pilot it (either in the “pilot” mode or by pressing the “pilot” button in the “run” mode), it downloads (and saves) the data files, so I am really confused why it is not doing so when it is being run.

Some additional information:

- I am saving files as .csv
- The setting to save incomplete results is off
- Credits are not being consumed
- I am getting the green “thank you” message, and even being redirected to the appropriate page after clicking “ok”
- I look for files under “Sessions”  
 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/3/1/31a3fb61af97164536a897b4221cb7c124f2644f.png)
- When trying to download results, the folder is empty (there are no log files, I think)
- There isn’t even a “data” folder in my repository or local folder that is usually there

Any idea how I can fix this issue? Or do I have to just create a new project?

Thank you for your help in advance

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**Author:** ![apitiot](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@apitiot](https://discourse.psychopy.org/u/apitiot)\
**Post date:** [November 8, 2021, 7:38am UTC](https://discourse.psychopy.org/t/pavlovia-not-saving-data-files-not-consuming-credits/25747/3 "2021-11-08T07:38:27Z")

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Hello @dalhe,

My apologies for the late reply. It’s a rather intense period.  
It appears that you deleted that particular experiment and re-created a new one, srd2, and it further appears that you have been collecting results without issues. Would that be correct?  
Cheers,

Alain