# Pavlovia/GitLab Down?

**URL:** <https://discourse.psychopy.org/t/pavlovia-gitlab-down/34688>\
**Category:** Online experiments\
**Created:** [May 3, 2023, 4:22pm UTC](https://discourse.psychopy.org/t/pavlovia-gitlab-down/34688 "2023-05-03T16:22:50Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![lhazlett](https://avatars.discourse-cdn.com/v4/letter/l/df788c/32.png) [@lhazlett](https://discourse.psychopy.org/u/lhazlett)\
**Post date:** [May 3, 2023, 4:22pm UTC](https://discourse.psychopy.org/t/pavlovia-gitlab-down/34688/1 "2023-05-03T16:22:50Z")

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When I go to my dashboard on Pavlovia, this error pops up and I’m not able to access my experiements: “Error when authenticating the experiment designer”

[https://status.pavlovia.org/](https://status.pavlovia.org/) also shows that Pavlovia GitLab has been down for the past 15 minutes. Just wondering if anyone has a status update - thanks so much!

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**Author:** ![lhazlett](https://avatars.discourse-cdn.com/v4/letter/l/df788c/32.png) [@lhazlett](https://discourse.psychopy.org/u/lhazlett)\
**Post date:** [May 3, 2023, 4:39pm UTC](https://discourse.psychopy.org/t/pavlovia-gitlab-down/34688/2 "2023-05-03T16:39:52Z")

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Never mind it’s back online! 🙂

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**Author:** ![shirtzi](https://avatars.discourse-cdn.com/v4/letter/s/58f4c7/32.png) [@shirtzi](https://discourse.psychopy.org/u/shirtzi)\
**Post date:** [May 3, 2023, 4:23pm UTC](https://discourse.psychopy.org/t/pavlovia-gitlab-down/34688/3 "2023-05-03T16:23:55Z")

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URL of experiment:

Description of the problem: I get this error when I try to view the data or log into the account from another browser/computer.

# 500

### Whoops, something went wrong on our end.

Try refreshing the page, or going back and attempting the action again.

Please contact your GitLab administrator if this problem persists.

I will appreciate your help!

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**Author:** ![beccaels](https://avatars.discourse-cdn.com/v4/letter/b/a87d85/32.png) [@beccaels](https://discourse.psychopy.org/u/beccaels)\
**Post date:** [May 4, 2023, 7:35pm UTC](https://discourse.psychopy.org/t/pavlovia-gitlab-down/34688/4 "2023-05-04T19:35:57Z")

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I’m currently using pavlovia and have found that the ‘save incomplete results’ is not working on experiments that it definitley used to work on… (however this problem is only when the experiment is completed on a mobile phone and when completed on a laptop it still saves if you exit before the end of the experiment). I only noticed this today, has anyone else experienced this recently? Could this be related to pavlovia being down yesterday? Thanks so much

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**Author:** ![shirtzi](https://avatars.discourse-cdn.com/v4/letter/s/58f4c7/32.png) [@shirtzi](https://discourse.psychopy.org/u/shirtzi)\
**Post date:** [May 8, 2023, 2:41pm UTC](https://discourse.psychopy.org/t/pavlovia-gitlab-down/34688/5 "2023-05-08T14:41:18Z")

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The output file of a participant who finished the experiment while Pavlovia was down was not saved for me either. Is there a way to find it?