# Pavlovia Dashboard error when authenticating the user

**URL:** <https://discourse.psychopy.org/t/pavlovia-dashboard-error-when-authenticating-the-user/47901>\
**Category:** Online experiments\
**Tags:** pavlovia\
**Created:** [September 17, 2026, 7:58am UTC](https://discourse.psychopy.org/t/pavlovia-dashboard-error-when-authenticating-the-user/47901 "2026-09-17T07:58:19Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![tobias](https://avatars.discourse-cdn.com/v4/letter/t/c67d28/32.png) [@tobias](https://discourse.psychopy.org/u/tobias)\
**Post date:** [September 17, 2026, 7:58am UTC](https://discourse.psychopy.org/t/pavlovia-dashboard-error-when-authenticating-the-user/47901/1 "2026-09-17T07:58:19Z")

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Hey everyone,

I signed up for pavlovia yesterday to run my experiment online.

Logging in works. But when I move to the dashboard, I get the following error:

 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/9/5/9531523fc14bdbf231ca358ef93295aaf3fe9c4d.png)

When I try to log into pavlovia in psychopy, I get the following error:

 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/a/9/a90c47e757fe0bb8fb11c54d19d4006e46a7ae3e.png)

When I upload an experiment, a .js file and a .html file is created and the experiment gets uploaded to gitlab. So my account seems to work on gitlab but there somehow seems to be an issue with its connection to pavlovia.

Has anyone encountered a similar problem and knows a solution?

Thanks a lot!

Tobias

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [September 17, 2026, 9:37am UTC](https://discourse.psychopy.org/t/pavlovia-dashboard-error-when-authenticating-the-user/47901/2 "2026-09-17T09:37:17Z")

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Please could you try again now? If not, please read this thread and send details via email.

> [@UserEmailManager not Subscriptable](https://discourse.psychopy.org/t/useremailmanager-not-subscriptable/47718):
>
> Hello, A student of mine is getting this error when trying to sign in to GitLab on PsychoPy. They are able to login fine through Pavlovia. But it does not work for PsychoPy. Image below is from what they have sent me.

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [September 17, 2026, 11:43am UTC](https://discourse.psychopy.org/t/pavlovia-dashboard-error-when-authenticating-the-user/47901/3 "2026-09-17T11:43:37Z")

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Is the username just numbers?

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**Author:** ![tobias](https://avatars.discourse-cdn.com/v4/letter/t/c67d28/32.png) [@tobias](https://discourse.psychopy.org/u/tobias)\
**Post date:** [September 17, 2026, 12:03pm UTC](https://discourse.psychopy.org/t/pavlovia-dashboard-error-when-authenticating-the-user/47901/4 "2026-09-17T12:03:10Z")

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no there are no numbers in the user name. That’s also what an AI suggested as a possible cause for my problem yesterday. I even deleted my account and made a new one with the same email adress. Did not help. Neither the old nor the new username contain any numbers

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**Author:** ![AndrewFlood](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/andrewflood/32/36896_2.png) [@AndrewFlood](https://discourse.psychopy.org/u/AndrewFlood)\
**Post date:** [September 17, 2026, 2:04pm UTC](https://discourse.psychopy.org/t/pavlovia-dashboard-error-when-authenticating-the-user/47901/5 "2026-09-17T14:04:40Z")

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We are seeing something similar in a UCD Dublin UG lab where students are being introduced to Pavlovia over the last couple of days - I’ve asked one of the demonstrators from the lab to add more details here but as I understand its a substantial proportion of the students

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**Author:** ![wuaham](https://avatars.discourse-cdn.com/v4/letter/w/ebca7d/32.png) [@wuaham](https://discourse.psychopy.org/u/wuaham)\
**Post date:** [September 17, 2026, 2:48pm UTC](https://discourse.psychopy.org/t/pavlovia-dashboard-error-when-authenticating-the-user/47901/6 "2026-09-17T14:48:41Z")

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Hi I am a new user, registered today to Pavlovia and having the same issue “Error when Authenticating the designer”

 ![Pavlovia_error_01](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/3/5/357ed63270f1aa6fe725ca54c8b0cf541b6d07ff.png)

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**Author:** ![RaduCamenita](https://avatars.discourse-cdn.com/v4/letter/r/d78d45/32.png) [@RaduCamenita](https://discourse.psychopy.org/u/RaduCamenita)\
**Post date:** [September 18, 2026, 8:52am UTC](https://discourse.psychopy.org/t/pavlovia-dashboard-error-when-authenticating-the-user/47901/7 "2026-09-18T08:52:55Z")

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Hi, I just created an account and I have the same problem.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/0/8/08e3ecfde82b6c00f713968fa317f8c1622a7c49.png)

Furthermore, when I try to log in my account on PsychoPy I get: Traceback (most recent call last):  
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\ribbon.py”, line 787, in onClick  
user = pavlovia.getCurrentSession().user  
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 550, in user  
self.\_user = User(self.gitlab.user.username)  
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 209, in **init**  
‘email’: user.emails[0],  
TypeError: ‘UserEmailManager’ object is not subscriptable.

I created my username without any numbers in it, therefore shouldn’t be that problem.

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**Author:** ![apitiot](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@apitiot](https://discourse.psychopy.org/u/apitiot)\
**Post date:** [September 18, 2026, 9:09am UTC](https://discourse.psychopy.org/t/pavlovia-dashboard-error-when-authenticating-the-user/47901/8 "2026-09-18T09:09:10Z")

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Dear all,

A recent update to the GitLab server created an issue on the Pavlovia back-end, which affected some users, depending on the fields present in their bio. I’ve now fixed the problem and you should be able to sign-in again.

With my apologies for the trouble!

Alain

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**Author:** ![tobias](https://avatars.discourse-cdn.com/v4/letter/t/c67d28/32.png) [@tobias](https://discourse.psychopy.org/u/tobias)\
**Post date:** [September 19, 2026, 1:59pm UTC](https://discourse.psychopy.org/t/pavlovia-dashboard-error-when-authenticating-the-user/47901/9 "2026-09-19T13:59:46Z")

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Thanks so much for resolving the issue so quickly!