# Pavlovia account doesn't seem to exist anymore

**URL:** <https://discourse.psychopy.org/t/pavlovia-account-doesnt-seem-to-exist-anymore/21541>\
**Category:** Other\
**Created:** [March 20, 2021, 4:55pm UTC](https://discourse.psychopy.org/t/pavlovia-account-doesnt-seem-to-exist-anymore/21541 "2021-03-20T16:55:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![sydperry14](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@sydperry14](https://discourse.psychopy.org/u/sydperry14)\
**Post date:** [March 20, 2021, 4:55pm UTC](https://discourse.psychopy.org/t/pavlovia-account-doesnt-seem-to-exist-anymore/21541/1 "2021-03-20T16:55:54Z")

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After reading the latest update on data restoration I was expecting to be able to at least access my GitHub by today. But now, when I try to login it says my credentials are not valid (I have used an autofill username/password every time so it’s exactly the right credentials. Plus, when I try to reset my password I don’t get an email. Is my account now deleted since the fire or how do I find out if it is for sure? I’m on a pretty tight schedule to run my experiment and I would like to be able to get back on my account ASAP. If anyone has further information regarding Pavlovia’s reboot it would be greatly appreciated.

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**Author:** ![thomas\_pronk](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/thomas_pronk/32/9531_2.png) [@thomas\_pronk](https://discourse.psychopy.org/u/thomas_pronk)\
**Post date:** [March 20, 2021, 5:23pm UTC](https://discourse.psychopy.org/t/pavlovia-account-doesnt-seem-to-exist-anymore/21541/2 "2021-03-20T17:23:36Z")

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Our current database is based on a version from the 4th of January. However, if everything goes well, experiments (and user accounts) will be restored over the course of next week. See these posts for more info:

- [Getting studies running again on Pavlovia](https://discourse.psychopy.org/t/getting-studies-running-again-on-pavlovia/21261)
- [Recovery of Pavlovia services and data following the OVH fire - #46 by jon](https://discourse.psychopy.org/t/recovery-of-pavlovia-services-and-data-following-the-ovh-fire/21201/46)
- [How to stay informed about our progress in restoring Pavlovia](https://discourse.psychopy.org/t/how-to-stay-informed-about-our-progress-in-restoring-pavlovia/21530)

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**Author:** ![camurray](https://avatars.discourse-cdn.com/v4/letter/c/f9ae1b/32.png) [@camurray](https://discourse.psychopy.org/u/camurray)\
**Post date:** [April 1, 2021, 7:43pm UTC](https://discourse.psychopy.org/t/pavlovia-account-doesnt-seem-to-exist-anymore/21541/3 "2021-04-01T19:43:00Z")

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I’m actually running into a similar problem after the merge. Pavlovia recognizes my email is associated with an account, but I can’t login and am not receiving emails to reset my password when I request them. Did the merge fix the original issue, or is there another solution to this?

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**Author:** ![thomas\_pronk](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/thomas_pronk/32/9531_2.png) [@thomas\_pronk](https://discourse.psychopy.org/u/thomas_pronk)\
**Post date:** [April 1, 2021, 10:46pm UTC](https://discourse.psychopy.org/t/pavlovia-account-doesnt-seem-to-exist-anymore/21541/4 "2021-04-01T22:46:00Z")

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Hey @camurray, sorry for the troubles. I asked our database magician to get in touch.

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**Author:** ![camurray](https://avatars.discourse-cdn.com/v4/letter/c/f9ae1b/32.png) [@camurray](https://discourse.psychopy.org/u/camurray)\
**Post date:** [April 1, 2021, 11:25pm UTC](https://discourse.psychopy.org/t/pavlovia-account-doesnt-seem-to-exist-anymore/21541/5 "2021-04-01T23:25:57Z")

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Thank you so much!