I’m currently running a longitudinal study and the second wave is live, but the pavlovia server appears to be having issues (I can only access it sporadically, sometimes half the survey is missing, and many participants are saying they only see a blank screen). It was working earlier this morning.
This also coincides with difficulty accessing my Pavlovia dashboard:
Just wanted to make you aware - I’m in the northeastern U.S.
Thank you!
Alison
Searching the forums I think this error may be caused by high server load.
Description of the problem: My experiment has been running smoothly, but when I just tried to run another participant, it came up with an error message “SyntaxError: Unexpected token <” when loading the experiment. When I logged into Pavlovia and clicked on the Dashboard, I got “Error when authenticating the experiment designer.” I’ve tried logging in on regular Chrome, incognito Chrome, and Microsoft Edge. I get the same error on all of them. Any ideas?
However, in light of that, it’s possible that an experiment with an unusually large data or log file might also cause an issue.
Description of the problem: My experiment has been running smoothly, but when I just tried to run another participant, it came up with an error message “SyntaxError: Unexpected token <” when loading the experiment. When I logged into Pavlovia and clicked on the Dashboard, I got “Error when authenticating the experiment designer.” I’ve tried logging in on regular Chrome, incognito Chrome, and Microsoft Edge. I get the same error on all of them. Any ideas?
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Hello,
The servers are currently under very heavy use indeed.
I am looking into how to potentially lighten it.
Alain
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I believe Pavlovia is running smoothly again.
The main issue seemed to be the Facebook crawlers, which were crawling rather aggressively.
I took care of them and we returned to normal.
With my apologies for the slowdowns.
Alain
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