# Pavloiva login error

**URL:** <https://discourse.psychopy.org/t/pavloiva-login-error/40144>\
**Category:** Online experiments\
**Created:** [May 24, 2024, 8:38pm UTC](https://discourse.psychopy.org/t/pavloiva-login-error/40144 "2024-05-24T20:38:34Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Laura\_Shoe](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@Laura\_Shoe](https://discourse.psychopy.org/u/Laura_Shoe)\
**Post date:** [May 24, 2024, 8:38pm UTC](https://discourse.psychopy.org/t/pavloiva-login-error/40144/1 "2024-05-24T20:38:34Z")

</div>

When attempting to log into Pavlovia via Builder I get this error:

Traceback (most recent call last):  
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\pavlovia\_ui\menu.py”, line 123, in onLogInPavlovia  
logInPavlovia(parent=self.parent)  
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\app\pavlovia\_ui\functions.py”, line 97, in logInPavlovia  
pavlovia.login(token, rememberMe=True) # log in to the current pavlovia session  
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 111, in login  
if currentSession.user is not None:  
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 465, in user  
self.\_user = User(self.gitlab.user.username)  
File “C:\Program Files\PsychoPy\lib\site-packages\psychopy\projects\pavlovia.py”, line 158, in **init**  
assert ‘gitlabId’ in self.info, \_translate(  
AssertionError: Could not retrieve user info for user laura\_Shoe, server returned:  
{}

---

<div class="post-metadata">

**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [May 24, 2024, 8:59pm UTC](https://discourse.psychopy.org/t/pavloiva-login-error/40144/2 "2024-05-24T20:59:25Z")

</div>

Try closing and reopening PsychoPy Builder

> [@Cannot change user in Pavlovia.org tab in PsychoPy](https://discourse.psychopy.org/t/cannot-change-user-in-pavlovia-org-tab-in-psychopy/30627/2):
>
> I sometimes have to change user but then close and reopen PsychoPy for it to work.