# Issue with account usernames
**URL:** https://discourse.psychopy.org/t/issue-with-account-usernames/37388
**Category:** Pavlovia Surveys
**Created:** [November 6, 2023, 4:33pm UTC](https://discourse.psychopy.org/t/issue-with-account-usernames/37388 "2023-11-06T16:33:06Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@lcamus](https://discourse.psychopy.org/u/lcamus)
#### Post date: [November 6, 2023, 4:33pm UTC](https://discourse.psychopy.org/t/issue-with-account-usernames/37388/1 "2023-11-06T16:33:06Z")
Hi everyone,
I have created accounts for students using their student numbers as their username (thinking it would make it easier to manage), not realising this causes issues.
I’ve asked them to change their usernames to include their name, but for some students the errors still come up - it looks like the GitLab username has updated but not the Pavlovia side (I can provide screenshots of the errors if it helps). Is there something we can do on our side to fix this, and will it impact on their surveys and experiments working?
Thanks,
Lorna
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### Author:  [@wakecarter](https://discourse.psychopy.org/u/wakecarter)
#### Post date: [November 6, 2023, 4:40pm UTC](https://discourse.psychopy.org/t/issue-with-account-usernames/37388/2 "2023-11-06T16:40:57Z")
This thread suggests that it make time a little time for username changes to work
> [@Issue running experiment online](https://discourse.psychopy.org/t/issue-running-experiment-online/19440):
>
> URL of experiment: [Sign in · GitLab](https://gitlab.pavlovia.org/16651768/socialanxietyfeargen) Description of the problem: When I run my experiment through Pavlovia, it gets stuck on the ‘initialising the experiment’ screen. I opened Developer Tools to see if it was something simple, but I am a complete beginner (this is my undergrad dissertation project!) and have no idea what this means or where to even start but have attached what developer tools said. Any help is so appreciated!
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### Author:  [@lcamus](https://discourse.psychopy.org/u/lcamus)
#### Post date: [November 7, 2023, 9:17am UTC](https://discourse.psychopy.org/t/issue-with-account-usernames/37388/3 "2023-11-07T09:17:36Z")
Hi Wake,
Thanks for that, I did see it but the changes happened about 2 weeks ago already so I expected things to have updated by now. Do you think it can take longer than that? Happy to wait if so, just don’t want our students having issues with their dissertations!
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### Author:  [@wakecarter](https://discourse.psychopy.org/u/wakecarter)
#### Post date: [November 7, 2023, 9:21am UTC](https://discourse.psychopy.org/t/issue-with-account-usernames/37388/5 "2023-11-07T09:21:05Z")
Please could you provide at least one username (before and after change) and the exact error message?
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### Author:  [@lcamus](https://discourse.psychopy.org/u/lcamus)
#### Post date: [November 7, 2023, 9:34am UTC](https://discourse.psychopy.org/t/issue-with-account-usernames/37388/6 "2023-11-07T09:34:03Z")
Some of the usernames are (before/after changes):
20001667/eclarke20001667
20003991/hfinlay20003991
20002999/lmcferran20002999
There are more but those I can confirm have made the change in GitLab.
For the first user, these are the screenshots of the error they get when accessing their profile in Pavlovia (the other users get the same errors but with their own old username).
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### Author:  [@apitiot](https://discourse.psychopy.org/u/apitiot)
#### Post date: [November 8, 2023, 1:19pm UTC](https://discourse.psychopy.org/t/issue-with-account-usernames/37388/7 "2023-11-08T13:19:22Z")
Hello @lcamus,
I fixed that for you. I also changed 20006370’s and 20002109’s and 19002652’s and 20006128’s usernames to the same format as the others, since they had not been changed just yet.
Best wishes,
Alain
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### Author:  [@lcamus](https://discourse.psychopy.org/u/lcamus)
#### Post date: [November 8, 2023, 1:23pm UTC](https://discourse.psychopy.org/t/issue-with-account-usernames/37388/8 "2023-11-08T13:23:11Z")
Hi Alain,
That’s fantastic, thank you for dealing with that! There’s one more that seems not to have changed yet (20001692) but I can get in touch with the student.
Thanks again!