# Gitlab Authentication Error: 401

**URL:** <https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714>\
**Category:** Builder\
**Created:** [March 25, 2021, 5:48pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714 "2021-03-25T17:48:30Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![Rebecca\_Anagnost](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/rebecca_anagnost/32/15041_2.png) [@Rebecca\_Anagnost](https://discourse.psychopy.org/u/Rebecca_Anagnost)\
**Post date:** [March 25, 2021, 5:48pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/1 "2021-03-25T17:48:30Z")

</div>

Hi! I get an error message when I open PsychoPy (v.2020.2.10) on Windows 10 that says that PsychoPy encountered an unhandled internal error. I read a similar post where the problem was solved by opening the experiment with an older version of PsychoPy, but I got the same error message when I tried this solution.

Here are the details of the message:

Traceback (most recent call last):  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\_psychopyApp.py”, line 864, in onIdle  
idle.doIdleTasks(app=self)  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\idle.py”, line 105, in doIdleTasks  
\_doTask(taskName, app)  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\idle.py”, line 142, in _doTask  
currentTask’func’  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\pavlovia\_ui\menu.py”, line 97, in setUser  
pavlovia.getCurrentSession().setToken(token)  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\projects\pavlovia.py”, line 407, in setToken  
self.startSession(token)  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\projects\pavlovia.py”, line 432, in startSession  
self.gitlab.auth()  
File "C:\Program Files\PsychoPy3\lib\site-packages\gitlab\_init_.py", line 196, in auth  
self._token\_auth()  
File "C:\Program Files\PsychoPy3\lib\site-packages\gitlab\_init_.py", line 209, in _token\_auth  
self.user = self.objects.CurrentUserManager(self).get()  
File “C:\Program Files\PsychoPy3\lib\site-packages\gitlab\exceptions.py”, line 242, in wrapped\_f  
return f(\*args, \*\*kwargs)  
File “C:\Program Files\PsychoPy3\lib\site-packages\gitlab\mixins.py”, line 68, in get  
server\_data = self.gitlab.http\_get(self.path, \*\*kwargs)  
File "C:\Program Files\PsychoPy3\lib\site-packages\gitlab\_init.py", line 517, in http\_get  
streamed=streamed, \*\*kwargs)  
File "C:\Program Files\PsychoPy3\lib\site-packages\gitlab\_init_.py", line 491, in http\_request  
response\_body=result.content)  
gitlab.exceptions.GitlabAuthenticationError: 401: 401 Unauthorized

Thank you in advance for your help!  
/Rebecca

---

<div class="post-metadata">

**Author:** ![thomas\_pronk](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/thomas_pronk/32/9531_2.png) [@thomas\_pronk](https://discourse.psychopy.org/u/thomas_pronk)\
**Post date:** [March 25, 2021, 5:51pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/2 "2021-03-25T17:51:16Z")

</div>

Hey Becca, could you try to log in via PsychoPy on Pavlovia and then try syncing again?

---

<div class="post-metadata">

**Author:** ![Rebecca\_Anagnost](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/rebecca_anagnost/32/15041_2.png) [@Rebecca\_Anagnost](https://discourse.psychopy.org/u/Rebecca_Anagnost)\
**Post date:** [March 25, 2021, 5:56pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/3 "2021-03-25T17:56:32Z")

</div>

Hey, after logging in through PsychoPy, I tried to sync and I got this message: “none points to a remote that doesn’t exist (deleted). What shall we do?” Should I check “re)create a project”? Will this delete the data from my previous project?

---

<div class="post-metadata">

**Author:** ![thomas\_pronk](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/thomas_pronk/32/9531_2.png) [@thomas\_pronk](https://discourse.psychopy.org/u/thomas_pronk)\
**Post date:** [March 25, 2021, 5:57pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/4 "2021-03-25T17:57:49Z")

</div>

Hmmm, let’s check gitlab first. If you go to [gitlab.pavlovia.org](http://gitlab.pavlovia.org), how do things look over there?

---

<div class="post-metadata">

**Author:** ![Rebecca\_Anagnost](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/rebecca_anagnost/32/15041_2.png) [@Rebecca\_Anagnost](https://discourse.psychopy.org/u/Rebecca_Anagnost)\
**Post date:** [March 25, 2021, 5:58pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/5 "2021-03-25T17:58:49Z")

</div>

There my project looks as it did before. All the files in place.

---

<div class="post-metadata">

**Author:** ![thomas\_pronk](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/thomas_pronk/32/9531_2.png) [@thomas\_pronk](https://discourse.psychopy.org/u/thomas_pronk)\
**Post date:** [March 25, 2021, 6:04pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/6 "2021-03-25T18:04:47Z")

</div>

Hold on, I’m asking around. To be safe you could already download the data. See the button at the topleft with a little cloud on it.

---

<div class="post-metadata">

**Author:** ![thomas\_pronk](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/thomas_pronk/32/9531_2.png) [@thomas\_pronk](https://discourse.psychopy.org/u/thomas_pronk)\
**Post date:** [March 25, 2021, 6:13pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/7 "2021-03-25T18:13:19Z")

</div>

Another question if I may: could you post the URL to your project?

---

<div class="post-metadata">

**Author:** ![Rebecca\_Anagnost](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/rebecca_anagnost/32/15041_2.png) [@Rebecca\_Anagnost](https://discourse.psychopy.org/u/Rebecca_Anagnost)\
**Post date:** [March 25, 2021, 6:15pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/8 "2021-03-25T18:15:07Z")

</div>

Sure! Here it is: [https://run.pavlovia.org/rebecca\_anagnost/ldt](https://run.pavlovia.org/rebecca_anagnost/ldt)

---

<div class="post-metadata">

**Author:** ![thomas\_pronk](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/thomas_pronk/32/9531_2.png) [@thomas\_pronk](https://discourse.psychopy.org/u/thomas_pronk)\
**Post date:** [March 25, 2021, 6:38pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/9 "2021-03-25T18:38:49Z")

</div>

I think I already got a solution for you. In the PsychoPy Builder, [Pavlovia.org](http://Pavlovia.org) → Search Pavlovia. If you search for your project and then sync it to a new folder, it will work out

---

<div class="post-metadata">

**Author:** ![Rebecca\_Anagnost](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/rebecca_anagnost/32/15041_2.png) [@Rebecca\_Anagnost](https://discourse.psychopy.org/u/Rebecca_Anagnost)\
**Post date:** [March 25, 2021, 6:46pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/10 "2021-03-25T18:46:13Z")

</div>

I did that, and it said successful sync, but when I try with the sync button on Builder, I still get an error message:

Traceback (most recent call last):  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\builder\builder.py”, line 1227, in onPavloviaSync  
retVal = pavlovia\_ui.syncProject(parent=self, project=self.project)  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\pavlovia\_ui\project.py”, line 533, in syncProject  
infoStream=syncFrame)  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\pavlovia\_ui\functions.py”, line 119, in showCommitDialog  
project.commit(commitMsg)  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\projects\pavlovia.py”, line 962, in commit  
self.repo.git.commit(’-m’, message)  
File “C:\Program Files\PsychoPy3\lib\site-packages\git\cmd.py”, line 548, in   
return lambda \*args, \*\*kwargs: self.\_call\_process(name, \*args, \*\*kwargs)  
File “C:\Program Files\PsychoPy3\lib\site-packages\git\cmd.py”, line 1014, in \_call\_process  
return self.execute(call, \*\*exec\_kwargs)  
File “C:\Program Files\PsychoPy3\lib\site-packages\git\cmd.py”, line 825, in execute  
raise GitCommandError(command, status, stderr\_value, stdout\_value)  
git.exc.GitCommandError: Cmd(‘C:\Program Files\PsychoPy3\MinGit\cmd\git.exe’) failed due to: exit code(128)  
cmdline: C:\Program Files\PsychoPy3\MinGit\cmd\git.exe commit -m \_  
stderr: ’  
\*\*\* Please tell me who you are.

Run

git config --global user.email “[you@example.com](mailto:you@example.com)”  
git config --global user.name “Your Name”

to set your account’s default identity.  
Omit --global to set the identity only in this repository.

fatal: unable to auto-detect email address (got ‘rebec@DESKTOP-TD60Q1D.(none)’)’

---

<div class="post-metadata">

**Author:** ![thomas\_pronk](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/thomas_pronk/32/9531_2.png) [@thomas\_pronk](https://discourse.psychopy.org/u/thomas_pronk)\
**Post date:** [March 25, 2021, 6:48pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/11 "2021-03-25T18:48:31Z")

</div>

Guess we do need to invoke our database magician then. He’s having a little cool-down at the moment, but I’ve collected your issue in a list so that he can pick it up. Update soon!

---

<div class="post-metadata">

**Author:** ![Rebecca\_Anagnost](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/rebecca_anagnost/32/15041_2.png) [@Rebecca\_Anagnost](https://discourse.psychopy.org/u/Rebecca_Anagnost)\
**Post date:** [March 25, 2021, 6:49pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/12 "2021-03-25T18:49:08Z")

</div>

Thank you very much!

---

<div class="post-metadata">

**Author:** ![apitiot](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@apitiot](https://discourse.psychopy.org/u/apitiot)\
**Post date:** [March 29, 2021, 2:02pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/13 "2021-03-29T14:02:38Z")

</div>

Hello @Rebecca_Anagnost ,

Would you like to give it another go? I might have fixed the issue on my end.  
Cheers,

Alain

---

<div class="post-metadata">

**Author:** ![Rebecca\_Anagnost](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/rebecca_anagnost/32/15041_2.png) [@Rebecca\_Anagnost](https://discourse.psychopy.org/u/Rebecca_Anagnost)\
**Post date:** [March 29, 2021, 2:11pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/14 "2021-03-29T14:11:54Z")

</div>

Hello,

Thanks for your message. I tried to sync again, and I got that window again that says “None points to a remote that doesn’t exist (deleted). What shall we do?”. Then I tried to search for my project and link with another file but I got this error message:  
Traceback (most recent call last):  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\connectionpool.py”, line 384, in \_make\_request  
six.raise\_from(e, None)  
File “”, line 2, in raise\_from  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\connectionpool.py”, line 380, in \_make\_request  
httplib\_response = conn.getresponse()  
File “C:\Program Files\PsychoPy3\lib\http\client.py”, line 1331, in getresponse  
response.begin()  
File “C:\Program Files\PsychoPy3\lib\http\client.py”, line 297, in begin  
version, status, reason = self.\_read\_status()  
File “C:\Program Files\PsychoPy3\lib\http\client.py”, line 258, in \_read\_status  
line = str(self.fp.readline(\_MAXLINE + 1), “iso-8859-1”)  
File “C:\Program Files\PsychoPy3\lib\socket.py”, line 586, in readinto  
return self.\_sock.recv\_into(b)  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\contrib\pyopenssl.py”, line 298, in recv\_into  
raise timeout(‘The read operation timed out’)  
socket.timeout: The read operation timed out

During handling of the above exception, another exception occurred:

Traceback (most recent call last):  
File “C:\Program Files\PsychoPy3\lib\site-packages\requests\adapters.py”, line 449, in send  
timeout=timeout  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\connectionpool.py”, line 638, in urlopen  
\_stacktrace=sys.exc\_info()[2])  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\util\retry.py”, line 367, in increment  
raise six.reraise(type(error), error, \_stacktrace)  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\packages\six.py”, line 686, in reraise  
raise value  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\connectionpool.py”, line 600, in urlopen  
chunked=chunked)  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\connectionpool.py”, line 386, in \_make\_request  
self.\_raise\_timeout(err=e, url=url, timeout\_value=read\_timeout)  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\connectionpool.py”, line 306, in \_raise\_timeout  
raise ReadTimeoutError(self, url, “Read timed out. (read timeout=%s)” % timeout\_value)  
urllib3.exceptions.ReadTimeoutError: HTTPSConnectionPool(host=‘[gitlab.pavlovia.org](http://gitlab.pavlovia.org)’, port=443): Read timed out. (read timeout=2)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\pavlovia\_ui\search.py”, line 252, in onChangeSelection  
self.frame.detailsPanel.setProject(proj[‘id’])  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\pavlovia\_ui\project.py”, line 261, in setProject  
project = pavlovia.getCurrentSession().getProject(project)  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\projects\pavlovia.py”, line 346, in getProject  
return PavloviaProject(id, repo=repo)  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\projects\pavlovia.py”, line 486, in **init**  
self.pavlovia = currentSession.gitlab.projects.get(proj)  
File “C:\Program Files\PsychoPy3\lib\site-packages\gitlab\exceptions.py”, line 242, in wrapped\_f  
return f(\*args, \*\*kwargs)  
File “C:\Program Files\PsychoPy3\lib\site-packages\gitlab\mixins.py”, line 49, in get  
server\_data = self.gitlab.http\_get(path, \*\*kwargs)  
File “C:\Program Files\PsychoPy3\lib\site-packages\gitlab\__init_\_.py”, line 517, in http\_get  
streamed=streamed, \*\*kwargs)  
File “C:\Program Files\PsychoPy3\lib\site-packages\gitlab\__init_\_.py”, line 472, in http\_request  
result = self.session.send(prepped, timeout=timeout, \*\*settings)  
File “C:\Program Files\PsychoPy3\lib\site-packages\requests\sessions.py”, line 646, in send  
r = adapter.send(request, \*\*kwargs)  
File “C:\Program Files\PsychoPy3\lib\site-packages\requests\adapters.py”, line 529, in send  
raise ReadTimeout(e, request=request)  
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host=‘[gitlab.pavlovia.org](http://gitlab.pavlovia.org)’, port=443): Read timed out. (read timeout=2)

Should I try to delete my project from Pavlovia, create a new one and sync my experiments there, since I don’t have any participant responses yet?  
Probably I would have to create a new project anyway, because I have two experiments, and I will need two different links for my participants. So, wouldn’t I need to have two pavlovia projects anyway to have two links?

Thanks again for your help.

---

<div class="post-metadata">

**Author:** ![apitiot](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@apitiot](https://discourse.psychopy.org/u/apitiot)\
**Post date:** [March 30, 2021, 6:51am UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/15 "2021-03-30T06:51:45Z")

</div>

This now looks like a separate issue, which possibly has to do with the connection to the server.  
If that is not too much trouble, I would indeed encourage you to create a new experiment. That should take care of it all, and give you a clean slate.  
Typically, one would create one pavlovia project per experiment.

Alain

---

<div class="post-metadata">

**Author:** ![Rebecca\_Anagnost](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/rebecca_anagnost/32/15041_2.png) [@Rebecca\_Anagnost](https://discourse.psychopy.org/u/Rebecca_Anagnost)\
**Post date:** [March 30, 2021, 8:53am UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/16 "2021-03-30T08:53:54Z")

</div>

Hi Alain,

Thanks for your answer. I indeed deleted my experiments both locally and on Pavlovia and recreated them. I made one project for each of them, but now when I try to sync I get a message that says “this file doesn’t belong to any existing project”. Then I recreated the project, but I still get the same message and it doesn’t sync.  
Also, the first time I created the projects I got these error messages:

Traceback (most recent call last):  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\connectionpool.py”, line 384, in \_make\_request  
six.raise\_from(e, None)  
File “”, line 2, in raise\_from  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\connectionpool.py”, line 380, in \_make\_request  
httplib\_response = conn.getresponse()  
File “C:\Program Files\PsychoPy3\lib\http\client.py”, line 1331, in getresponse  
response.begin()  
File “C:\Program Files\PsychoPy3\lib\http\client.py”, line 297, in begin  
version, status, reason = self.\_read\_status()  
File “C:\Program Files\PsychoPy3\lib\http\client.py”, line 258, in \_read\_status  
line = str(self.fp.readline(\_MAXLINE + 1), “iso-8859-1”)  
File “C:\Program Files\PsychoPy3\lib\socket.py”, line 586, in readinto  
return self.\_sock.recv\_into(b)  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\contrib\pyopenssl.py”, line 298, in recv\_into  
raise timeout(‘The read operation timed out’)  
socket.timeout: The read operation timed out

During handling of the above exception, another exception occurred:

Traceback (most recent call last):  
File “C:\Program Files\PsychoPy3\lib\site-packages\requests\adapters.py”, line 449, in send  
timeout=timeout  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\connectionpool.py”, line 638, in urlopen  
\_stacktrace=sys.exc\_info()[2])  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\util\retry.py”, line 367, in increment  
raise six.reraise(type(error), error, \_stacktrace)  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\packages\six.py”, line 686, in reraise  
raise value  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\connectionpool.py”, line 600, in urlopen  
chunked=chunked)  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\connectionpool.py”, line 386, in \_make\_request  
self.\_raise\_timeout(err=e, url=url, timeout\_value=read\_timeout)  
File “C:\Program Files\PsychoPy3\lib\site-packages\urllib3\connectionpool.py”, line 306, in \_raise\_timeout  
raise ReadTimeoutError(self, url, “Read timed out. (read timeout=%s)” % timeout\_value)  
urllib3.exceptions.ReadTimeoutError: HTTPSConnectionPool(host=‘[gitlab.pavlovia.org](http://gitlab.pavlovia.org)’, port=443): Read timed out. (read timeout=2)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\pavlovia\_ui\project.py”, line 146, in submitChanges  
namespace=namespace)  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\projects\pavlovia.py”, line 324, in createProject  
gitlabProj = self.gitlab.projects.create(projDict)  
File “C:\Program Files\PsychoPy3\lib\site-packages\gitlab\exceptions.py”, line 242, in wrapped\_f  
return f(\*args, \*\*kwargs)  
File “C:\Program Files\PsychoPy3\lib\site-packages\gitlab\mixins.py”, line 204, in create  
\*\*kwargs)  
File “C:\Program Files\PsychoPy3\lib\site-packages\gitlab\__init_\_.py”, line 589, in http\_post  
post\_data=post\_data, files=files, \*\*kwargs)  
File “C:\Program Files\PsychoPy3\lib\site-packages\gitlab\__init_\_.py”, line 472, in http\_request  
result = self.session.send(prepped, timeout=timeout, \*\*settings)  
File “C:\Program Files\PsychoPy3\lib\site-packages\requests\sessions.py”, line 646, in send  
r = adapter.send(request, \*\*kwargs)  
File “C:\Program Files\PsychoPy3\lib\site-packages\requests\adapters.py”, line 529, in send  
raise ReadTimeout(e, request=request)  
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host=‘[gitlab.pavlovia.org](http://gitlab.pavlovia.org)’, port=443): Read timed out. (read timeout=2)

Traceback (most recent call last):  
File “C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\pavlovia\_ui\project.py”, line 161, in submitChanges  
self.parent.project = self.project  
AttributeError: ‘NoneType’ object has no attribute ‘project’

/Rebecca

---

<div class="post-metadata">

**Author:** ![liemphan](https://avatars.discourse-cdn.com/v4/letter/l/5fc32e/32.png) [@liemphan](https://discourse.psychopy.org/u/liemphan)\
**Post date:** [March 30, 2021, 8:44pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/17 "2021-03-30T20:44:20Z")

</div>

Hi. It seems I am having almost the exact same issue as you, as these same unhandled internal errors continue to appear while I am trying to do anything on psychopy related with pavlovia. It would be great if you could let me know of a solution if you find one, and I will too if I find a solution. Thanks.

---

<div class="post-metadata">

**Author:** ![Rebecca\_Anagnost](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/rebecca_anagnost/32/15041_2.png) [@Rebecca\_Anagnost](https://discourse.psychopy.org/u/Rebecca_Anagnost)\
**Post date:** [March 31, 2021, 7:18am UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/18 "2021-03-31T07:18:05Z")

</div>

Hi. Yes, I will let you know if I find something : )

---

<div class="post-metadata">

**Author:** ![atryan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/atryan/32/15764_2.png) [@atryan](https://discourse.psychopy.org/u/atryan)\
**Post date:** [April 14, 2021, 6:56pm UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/19 "2021-04-14T18:56:57Z")

</div>

FYI, I’m getting the same error (" _unable_ to _auto_ - _detect email address_"). My usecase is I have a new desktop computer. I’m trying to sync an existing PsychoPy experiment to that computer. I successfully use the search for experiments to find my experiment and click sync. It says sync successful. The files appear in the chosen directory. However, when I then open the experiment, then try to sync it again to Pavlovia, I get this traceback:

```auto
Traceback (most recent call last):
  File "C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\builder\builder.py", line 1326, in onPavloviaSync
    retVal = pavlovia_ui.syncProject(parent=self, project=self.project)
  File "C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\pavlovia_ui\project.py", line 533, in syncProject
    infoStream=syncFrame)
  File "C:\Program Files\PsychoPy3\lib\site-packages\psychopy\app\pavlovia_ui\functions.py", line 119, in showCommitDialog
    project.commit(commitMsg)
  File "C:\Program Files\PsychoPy3\lib\site-packages\psychopy\projects\pavlovia.py", line 967, in commit
    self.repo.git.commit('-m', message)
  File "C:\Program Files\PsychoPy3\lib\site-packages\git\cmd.py", line 548, in <lambda>
    return lambda *args, **kwargs: self._call_process(name, *args,**kwargs)
  File "C:\Program Files\PsychoPy3\lib\site-packages\git\cmd.py", line 1014, in _call_process
    return self.execute(call, **exec_kwargs)
  File "C:\Program Files\PsychoPy3\lib\site-packages\git\cmd.py", line 825, in execute
    raise GitCommandError(command, status, stderr_value, stdout_value)
git.exc.GitCommandError: Cmd('C:\Program Files\PsychoPy3\MinGit\cmd\git.exe') failed due to: exit code(128)
  cmdline: C:\Program Files\PsychoPy3\MinGit\cmd\git.exe commit -m Trying to sync on this new desktop
  stderr: '
*** Please tell me who you are.

Run

  git config --global user.email "you@example.com"
  git config --global user.name "Your Name"

to set your account's default identity.
Omit --global to set the identity only in this repository.

fatal: unable to auto-detect email address (got 'arthu@DESKTOP-G29QHSF.(none)')'

```

By the way, that last line contains my computer name and account on my computer username.

---

<div class="post-metadata">

**Author:** ![Rebecca\_Anagnost](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/rebecca_anagnost/32/15041_2.png) [@Rebecca\_Anagnost](https://discourse.psychopy.org/u/Rebecca_Anagnost)\
**Post date:** [April 15, 2021, 6:58am UTC](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714/20 "2021-04-15T06:58:58Z")

</div>

Hi! What I did after all was to delete everything both locally and on Pavlovia and recreate the experiments. The first time it didn’t work and I got the same error message again (fail to sync), but then I tried again and it did work. I know this is not a direct solution to the problem, but for me it worked. Another thing that I assume affected my situation was that I made the mistake to change a file on gitlab (which I later found out is something you should never do unless you have a very good reason) and then the syncronisation failed because the local files and the online files didn’t agree (if I understand correctly).  
I don’t know how the change of computer in your case might have complicated it even more, hope you find a solution soon.

[Next page](https://discourse.psychopy.org/t/gitlab-authentication-error-401/21714.md?page=2)