# Files not found when online

**URL:** <https://discourse.psychopy.org/t/files-not-found-when-online/27558>\
**Category:** Online experiments\
**Created:** [February 21, 2022, 10:34am UTC](https://discourse.psychopy.org/t/files-not-found-when-online/27558 "2022-02-21T10:34:34Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![sadnicka](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@sadnicka](https://discourse.psychopy.org/u/sadnicka)\
**Post date:** [February 21, 2022, 10:34am UTC](https://discourse.psychopy.org/t/files-not-found-when-online/27558/1 "2022-02-21T10:34:34Z")

</div>

URL of experiment: [Fithub [PsychoPy]](https://run.pavlovia.org/Sadnicka/fithub/)

Description of the problem: this is a simple experiment in which a series of images are presented and button press needed to move to next image. I’ve recently added a level which requires the level field from the expInfo ($‘condFiles/’+expInfo[‘level’]+’.xlsx’).

It runs fine locally but not online as error message:  
when importing condition condFiles/level1.xlsx  
when getting the value of resource: condFiles/level1.xlsx  
unknown resource

Using this to guide patients physiotherapy and they’ve all had to pause currently so any tips gratefully received …

 ![Screen Shot 2022-02-21 at 10.08.57](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/2/f/2f21588eb9814565153bafb44558053d7454df39.png)

---

<div class="post-metadata">

**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [February 21, 2022, 11:20am UTC](https://discourse.psychopy.org/t/files-not-found-when-online/27558/2 "2022-02-21T11:20:20Z")

</div>

Have you attached the resources in Builder via Experiment Settings / Online / Additional Resources ?

[https://psychopy.org/online/resources.html](https://psychopy.org/online/resources.html)

---

<div class="post-metadata">

**Author:** ![sadnicka](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@sadnicka](https://discourse.psychopy.org/u/sadnicka)\
**Post date:** [February 21, 2022, 12:48pm UTC](https://discourse.psychopy.org/t/files-not-found-when-online/27558/3 "2022-02-21T12:48:59Z")

</div>

Hi,

Thank you for replying.

Have just done this - and it did not correct.

I didn’t need to add these files previously when there was only level 1. Error occurring since adding in an extra level with a loop with variable level xlsx files…

---

<div class="post-metadata">

**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [February 21, 2022, 1:29pm UTC](https://discourse.psychopy.org/t/files-not-found-when-online/27558/4 "2022-02-21T13:29:41Z")

</div>

Did you check you are running the latest version using Ctrl-Shift-R to refresh the browser or an incognito tab?

---

<div class="post-metadata">

**Author:** ![sadnicka](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@sadnicka](https://discourse.psychopy.org/u/sadnicka)\
**Post date:** [February 21, 2022, 2:04pm UTC](https://discourse.psychopy.org/t/files-not-found-when-online/27558/5 "2022-02-21T14:04:18Z")

</div>

Yep am running latest version.

---

<div class="post-metadata">

**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [February 21, 2022, 2:10pm UTC](https://discourse.psychopy.org/t/files-not-found-when-online/27558/6 "2022-02-21T14:10:19Z")

</div>

I don’t get an error when I try to run it (I haven’t tired all the way through – when does it give the error for you?).

Perhaps I should have clarified that I meant latest version of your code, not latest version of PsychoPy.

---

<div class="post-metadata">

**Author:** ![sadnicka](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@sadnicka](https://discourse.psychopy.org/u/sadnicka)\
**Post date:** [February 21, 2022, 2:23pm UTC](https://discourse.psychopy.org/t/files-not-found-when-online/27558/7 "2022-02-21T14:23:48Z")

</div>

Its after the motivation rating … loading the exercises i.e. visualising the first set of exercises/photographs