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Experiment works fine on Mac OS but reports error on Windows

I have built an experiment that includes pictures on my mac and it works fine. Now that i have to perform it in a classroom equipped with microsoft softwear the experiment stops running after the first task.
Does the picture size matters?
When testing configuration on the pc with windows it showed that refresh stability was not ok. Could that be the problem?
I attached a screeshot made just after testing configuration.
Thank you for helping in advance!
Tina

Hi Tina,

We can’t see the screenshot. Were there any error messages? At this stage, we don’t have enough information to give any useful suggestions.