# Error: pilot mode will not launch, "error when fetching the experiment designer"

**URL:** https://discourse.psychopy.org/t/error-pilot-mode-will-not-launch-error-when-fetching-the-experiment-designer/21042
**Category:** Online experiments
**Tags:** pavlovia
**Created:** [March 6, 2021, 9:02pm UTC](https://discourse.psychopy.org/t/error-pilot-mode-will-not-launch-error-when-fetching-the-experiment-designer/21042 "2021-03-06T21:02:44Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![jeffbye](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/jeffbye/32/4537_2.png) [@jeffbye](https://discourse.psychopy.org/u/jeffbye)
#### Post date: [March 6, 2021, 9:02pm UTC](https://discourse.psychopy.org/t/error-pilot-mode-will-not-launch-error-when-fetching-the-experiment-designer/21042/1 "2021-03-06T21:02:44Z")

</div>

URL of experiment: [Pavlovia](https://pavlovia.org/atn/s20)

Description of the problem: This is an error I’ve never seen before, so I’m stumped, and can’t find it already answered. I have set up a jsPsych experiment on Pavlovia, hosted on a group namespace. When I go to pilot the study, I get this error message:

 ![Screen Shot 2021-03-05 at 12.06.33 PM](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/2/e/2ed5412151c92cd6ce6a145574c445f80213467e.png)  
Text is: “Error when fetching the experiment designer: No locally stored information about the current user is available. Please try logging out and logging back in. If the error persists, contact Pavlovia’s administrator.”

I have tried the logging out and back in through both accounts associated with the group, and still get the same message. I don’t believe it’s anything specific to the experiment, it seems like something having to do with the Gitlab user set-up perhaps? I don’t have any similar issues with other studies I’m running on my account.

Thank you in advance for any help!  
Jeff