# Data not being saved on pavlovia despite participants completing the experiment

**URL:** <https://discourse.psychopy.org/t/data-not-being-saved-on-pavlovia-despite-participants-completing-the-experiment/45171>\
**Category:** Online experiments\
**Created:** [July 8, 2025, 2:42pm UTC](https://discourse.psychopy.org/t/data-not-being-saved-on-pavlovia-despite-participants-completing-the-experiment/45171 "2025-07-08T14:42:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![savtremblay](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@savtremblay](https://discourse.psychopy.org/u/savtremblay)\
**Post date:** [July 8, 2025, 2:42pm UTC](https://discourse.psychopy.org/t/data-not-being-saved-on-pavlovia-despite-participants-completing-the-experiment/45171/1 "2025-07-08T14:42:52Z")

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I have a psychopy experiment that I run using pavlovia and recruit using prolific. After some participants complete the experiment (I can see on prolific), there data will not be available on pavlovia. I suspect it might be due to participants closing the tab too early, but I am curious to know if anyone else has experienced this issue and has a solution. Or perhaps something is wrong with my code. Thank you!

URL to experiment: [Savannah Tremblay / entrainment-v4 · GitLab](https://gitlab.pavlovia.org/savannahtremblay/entrainment-v4)

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [July 9, 2025, 3:14pm UTC](https://discourse.psychopy.org/t/data-not-being-saved-on-pavlovia-despite-participants-completing-the-experiment/45171/2 "2025-07-09T15:14:06Z")

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I note that you are sending incomplete participants (those who press escape) to Prolific as well as complete ones. I think this will include “should quit” excluded participants. Is that intentional?

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**Author:** ![JuleSchilling](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/juleschilling/32/44499_2.png) [@JuleSchilling](https://discourse.psychopy.org/u/JuleSchilling)\
**Post date:** [August 21, 2025, 8:50am UTC](https://discourse.psychopy.org/t/data-not-being-saved-on-pavlovia-despite-participants-completing-the-experiment/45171/3 "2025-08-21T08:50:07Z")

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Hi there,

I have a different, but in my opinion, related question. I can see on Pavlovia that three participants submitted the experiment. However, in the downloaded database I can only see data of two participants. I do not see the data of the participant who took part yesterday. I also activated the “save incomplete results“ checkbox beforehand, thus, even in the case of problems with the experiment, data should be saved.

I still have hope that the data is saved as Pavlovia displays it that way, however, I do not know how to access the data. In the data folder on GitHub, I do only see the log file.

Thank you so much in advance!