# Data loss due to dns-problem in Germany

**URL:** <https://discourse.psychopy.org/t/data-loss-due-to-dns-problem-in-germany/47095>\
**Category:** Online experiments\
**Created:** [May 7, 2026, 8:06am UTC](https://discourse.psychopy.org/t/data-loss-due-to-dns-problem-in-germany/47095 "2026-05-07T08:06:27Z")\
**Posts on this page:** 1\
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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [May 7, 2026, 8:38am UTC](https://discourse.psychopy.org/t/data-loss-due-to-dns-problem-in-germany/47095/2 "2026-05-07T08:38:09Z")

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If there’s an issue with transferring the data from the run server to the gitlab server, then you should be able to access it by downloading the data from your experiment page on Pavlovia.

However, if the data isn’t there, then I’m afraid it may not have made it to any of the PsychoPy servers.

> [@Data not being saved on gitlab BUT can be downloaded from pavlovia page](https://discourse.psychopy.org/t/data-not-being-saved-on-gitlab-but-can-be-downloaded-from-pavlovia-page/39452):
>
> URL of experiment: Description of the problem: We ran 5 subjects through Prolific in the above task just to pilot and make sure everything is working. Everything seemed to go well, except that when I updated the git repository on my computer, there were 7 data files, and 1 participant seemed to be missing. When I check the Pavlovia dashboard it says 5 completed and 3 aborted, and when I download the data from the dashboard, indeed the zip file contains 8 data files. Why then are there only 7 …

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