# Can't open Pavlovia.org

**URL:** <https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143>\
**Category:** Other\
**Created:** [March 10, 2021, 1:34am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143 "2021-03-10T01:34:26Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![YT\_HAN](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/yt_han/32/4680_2.png) [@YT\_HAN](https://discourse.psychopy.org/u/YT_HAN)\
**Post date:** [March 10, 2021, 1:34am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/1 "2021-03-10T01:34:26Z")

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is anyone else having trouble accessing the site?

EDIT: Based on the responses below, a lot of us have been affected by this issue. I think a couple of questions need to be answered @jon @apitiot :  
1, what’s the cause for this? There has been several reports of 504 gateway timeouts, but it was claimed to be a glitch, are these error reports related in any way? In any case, I think there should be a thorough investigation so that we can be sure that the server will work in a consistent manner going forward.  
2, when will the services be recovered as many of us have data collections planned  
3, do we still have access to existing data, which is obviously extremely valuable to our research.

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**Author:** ![lorentlm](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/lorentlm/32/8284_2.png) [@lorentlm](https://discourse.psychopy.org/u/lorentlm)\
**Post date:** [March 10, 2021, 1:45am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/2 "2021-03-10T01:45:51Z")

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I can’t access the site either or push to it from PsychoPy

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**Author:** ![YT\_HAN](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/yt_han/32/4680_2.png) [@YT\_HAN](https://discourse.psychopy.org/u/YT_HAN)\
**Post date:** [March 10, 2021, 1:47am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/3 "2021-03-10T01:47:57Z")

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same here, can’t run experiments either, I am not sure if the server’s down

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**Author:** ![TimCottier](https://avatars.discourse-cdn.com/v4/letter/t/87869e/32.png) [@TimCottier](https://discourse.psychopy.org/u/TimCottier)\
**Post date:** [March 10, 2021, 2:31am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/4 "2021-03-10T02:31:10Z")

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Getting the same problem as well. Says it cannot connect to Gitlab.

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**Author:** ![zhongxu](https://avatars.discourse-cdn.com/v4/letter/z/ecae2f/32.png) [@zhongxu](https://discourse.psychopy.org/u/zhongxu)\
**Post date:** [March 10, 2021, 2:43am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/5 "2021-03-10T02:43:57Z")

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same here, cannot access Pavlovia and can’t run the task.

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**Author:** ![rvgart](https://avatars.discourse-cdn.com/v4/letter/r/2bfe46/32.png) [@rvgart](https://discourse.psychopy.org/u/rvgart)\
**Post date:** [March 10, 2021, 3:11am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/6 "2021-03-10T03:11:28Z")

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same  
 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/d/c/dc079c51e963a29c6920d0d4e891ad808b1bd03d.png)

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**Author:** ![adkinsty1](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/adkinsty1/32/14743_2.png) [@adkinsty1](https://discourse.psychopy.org/u/adkinsty1)\
**Post date:** [March 10, 2021, 3:48am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/7 "2021-03-10T03:48:45Z")

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Same

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**Author:** ![mjharris](https://avatars.discourse-cdn.com/v4/letter/m/8797f3/32.png) [@mjharris](https://discourse.psychopy.org/u/mjharris)\
**Post date:** [March 10, 2021, 4:02am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/8 "2021-03-10T04:02:26Z")

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Also experiencing this.

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**Author:** ![elineA](https://avatars.discourse-cdn.com/v4/letter/e/a4c791/32.png) [@elineA](https://discourse.psychopy.org/u/elineA)\
**Post date:** [March 10, 2021, 4:40am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/9 "2021-03-10T04:40:37Z")

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Same! Can any of the developers give an idea of when this will be fixed? We have a lot of participants schedule today and tomorrow.

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**Author:** ![nabilah\_basuki](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/nabilah_basuki/32/12568_2.png) [@nabilah\_basuki](https://discourse.psychopy.org/u/nabilah_basuki)\
**Post date:** [March 10, 2021, 4:49am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/10 "2021-03-10T04:49:48Z")

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same here, been trying to open it from different browsers but still failed to open pavlovia. cant even run the experiment. i have two participants supposed to be running this morning. hopefully this problem will be resolved really soon

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**Author:** ![rvgart](https://avatars.discourse-cdn.com/v4/letter/r/2bfe46/32.png) [@rvgart](https://discourse.psychopy.org/u/rvgart)\
**Post date:** [March 10, 2021, 5:16am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/11 "2021-03-10T05:16:37Z")

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also can’t access existing data and uploaded files on [gitlab.pavlovia.org](http://gitlab.pavlovia.org)  
 ![image](https://us1.discourse-cdn.com/flex002/uploads/psychopy/original/3X/f/a/fa7733dcc398a8674b1c42dfb99d1b2bbe9550fe.png)

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**Author:** ![chendanni](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/chendanni/32/11439_2.png) [@chendanni](https://discourse.psychopy.org/u/chendanni)\
**Post date:** [March 10, 2021, 6:12am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/12 "2021-03-10T06:12:30Z")

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Same issue here

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**Author:** ![heynastyo](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/heynastyo/32/14358_2.png) [@heynastyo](https://discourse.psychopy.org/u/heynastyo)\
**Post date:** [March 10, 2021, 6:15am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/13 "2021-03-10T06:15:27Z")

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Yup same, it just doesn’t load(

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**Author:** ![nghess](https://avatars.discourse-cdn.com/v4/letter/n/b38774/32.png) [@nghess](https://discourse.psychopy.org/u/nghess)\
**Post date:** [March 10, 2021, 6:19am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/14 "2021-03-10T06:19:26Z")

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Welp. Hopefully our data is still there. I tried a git pull, and even that doesn’t work.

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**Author:** ![pkcgofight](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@pkcgofight](https://discourse.psychopy.org/u/pkcgofight)\
**Post date:** [March 10, 2021, 6:25am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/15 "2021-03-10T06:25:22Z")

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Same here!

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**Author:** ![rvgart](https://avatars.discourse-cdn.com/v4/letter/r/2bfe46/32.png) [@rvgart](https://discourse.psychopy.org/u/rvgart)\
**Post date:** [March 10, 2021, 7:24am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/16 "2021-03-10T07:24:49Z")

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Hello site monitors! Do you not need to appoint 24/7 site saviors?

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**Author:** ![mayling](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/mayling/32/31777_2.png) [@mayling](https://discourse.psychopy.org/u/mayling)\
**Post date:** [March 10, 2021, 7:38am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/17 "2021-03-10T07:38:09Z")

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Do we have a specific timeframe of, when the server will be up and running again?

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**Author:** ![apitiot](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@apitiot](https://discourse.psychopy.org/u/apitiot)\
**Post date:** [March 10, 2021, 7:42am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/19 "2021-03-10T07:42:19Z")

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Good morning everyone,

We are investigating the issue. It is possibly linked to the DNS rather than the site, itself. I did not touch the server yesterday so it is unclear why that suddenly popped up.  
We will get back to you very shortly.  
Our apologies for the interruption!

Alain

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**Author:** ![Ethan](https://avatars.discourse-cdn.com/v4/letter/e/8dc957/32.png) [@Ethan](https://discourse.psychopy.org/u/Ethan)\
**Post date:** [March 10, 2021, 7:52am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/20 "2021-03-10T07:52:21Z")

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same here. one of my participants finished online experiment but can’t upload the data.

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**Author:** ![rvgart](https://avatars.discourse-cdn.com/v4/letter/r/2bfe46/32.png) [@rvgart](https://discourse.psychopy.org/u/rvgart)\
**Post date:** [March 10, 2021, 8:07am UTC](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143/21 "2021-03-10T08:07:01Z")

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1. How might we predict when an outage like this will occur again, and what is the probability of an outage like this occurring again, and how can we minimise the probability of an outage like this?

[Next page](https://discourse.psychopy.org/t/cant-open-pavlovia-org/21143.md?page=2)