# Can't download experiment results - experiment works PERFECTLY

**URL:** <https://discourse.psychopy.org/t/cant-download-experiment-results-experiment-works-perfectly/24022>\
**Category:** Online experiments\
**Tags:** pavlovia\
**Created:** [July 13, 2021, 4:50pm UTC](https://discourse.psychopy.org/t/cant-download-experiment-results-experiment-works-perfectly/24022 "2021-07-13T16:50:30Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Liam\_T](https://avatars.discourse-cdn.com/v4/letter/l/85f322/32.png) [@Liam\_T](https://discourse.psychopy.org/u/Liam_T)\
**Post date:** [July 13, 2021, 4:50pm UTC](https://discourse.psychopy.org/t/cant-download-experiment-results-experiment-works-perfectly/24022/1 "2021-07-13T16:50:30Z")

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URL of experiment: [https://run.pavlovia.org/LiamTrabuc/phrasal-judgement-task-ljt](https://run.pavlovia.org/LiamTrabuc/phrasal-judgement-task-ljt)

Description of the problem:

My experiment is working perfectly. I’ve done two trial runs for it on Pavlovia and, just to double check, used one of my credits to send the URL to a friend of mine for a proper run. My friend told me the experiment loaded and worked perfectly and he was able to complete it without any issue.

I went to download his session on Pavlovia to make sure I knew what to do when I collate official results.

However, the only downloading format it allowed was with “WinZip”. When I did my trial runs, the results downloaded directly onto an Excel file and were perfectly accessible yet now they won’t download.

Can somebody PLEASE help me with this?

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**Author:** ![thomas\_pronk](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/thomas_pronk/32/9531_2.png) [@thomas\_pronk](https://discourse.psychopy.org/u/thomas_pronk)\
**Post date:** [July 14, 2021, 3:44pm UTC](https://discourse.psychopy.org/t/cant-download-experiment-results-experiment-works-perfectly/24022/2 "2021-07-14T15:44:22Z")

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Hey! K, let’s see what’s up. First I’ve got some questions for you:

- How did you try to download your results?
- Were the results of your own trial run still OK?
- Did your friend complete your experiment up to the end? (as in when you get the green dialog box)

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [July 14, 2021, 8:24pm UTC](https://discourse.psychopy.org/t/cant-download-experiment-results-experiment-works-perfectly/24022/3 "2021-07-14T20:24:51Z")

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Have you set the data to save in database format? If so you get a .log.gz zip file for each participant but get the actual data in an AllParticipants CSV file when you download results from your main experiment page.

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**Author:** ![Liam\_T](https://avatars.discourse-cdn.com/v4/letter/l/85f322/32.png) [@Liam\_T](https://discourse.psychopy.org/u/Liam_T)\
**Post date:** [August 10, 2021, 1:17pm UTC](https://discourse.psychopy.org/t/cant-download-experiment-results-experiment-works-perfectly/24022/4 "2021-08-10T13:17:03Z")

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Hi,

Thank you so much for your replies. I apologise sincerely for not responding as I was convinced I had solved the problem but I have encountered yet another.

I have posted again with a similar issue pertaining to file format.

And yes I’ve got it on “Database” format and no I don’t seem to have any csv equivalents in my downloads

P.S: would you be so kind as to read and reply on the latest post I made today as that contains more information

Many thanks again