# Can't access data - problem with Pavlovia.org

**URL:** <https://discourse.psychopy.org/t/cant-access-data-problem-with-pavlovia-org/9505>\
**Category:** Online experiments\
**Created:** [October 22, 2019, 6:38am UTC](https://discourse.psychopy.org/t/cant-access-data-problem-with-pavlovia-org/9505 "2019-10-22T06:38:09Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![psy483](https://avatars.discourse-cdn.com/v4/letter/p/e9c0ed/32.png) [@psy483](https://discourse.psychopy.org/u/psy483)\
**Post date:** [October 22, 2019, 6:38am UTC](https://discourse.psychopy.org/t/cant-access-data-problem-with-pavlovia-org/9505/1 "2019-10-22T06:38:09Z")

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URL of experiment: [https://run.pavlovia.org/sdarling/ltmgen/html/index.html](https://run.pavlovia.org/sdarling/ltmgen/html/index.html)

Description of the problem: Cannot access data via Pavlovia

Hello - my study has been running for a while and contains a good quantity of data - inded it still seems to be working and saving data. However, I cannot access the data via [pavlovia.org](http://pavlovia.org) any more (was fine a couple of days ago). I can login no problem, but when I click on ‘Dashboard’ I get a long error string ending like this:

…when listing the experiments available to the authenticated user",“error”:“unable to list the designer’s experiments: TypeError: this.userIds is undefined :\n@:1:15\n”,“httpStatusCode”:500}\*

If the error persists, contact Pavlovia’s administrator.

This seems to be the only way I can contact Pavlovia’s administrator. Obviously I am now worried that my data is lost - please advise what th eissue might be. I can supply more info re the error message, but as a new forum user, it won’t allow me to post more than 2 web links, and the error message contains links.

Kind regards

Steve Darling

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**Author:** ![psy483](https://avatars.discourse-cdn.com/v4/letter/p/e9c0ed/32.png) [@psy483](https://discourse.psychopy.org/u/psy483)\
**Post date:** [October 22, 2019, 6:54am UTC](https://discourse.psychopy.org/t/cant-access-data-problem-with-pavlovia-org/9505/2 "2019-10-22T06:54:22Z")

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I can access data via git it turns out, so looks like a problem with the dashboard…

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**Author:** ![11113](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/11113/32/6025_2.png) [@11113](https://discourse.psychopy.org/u/11113)\
**Post date:** [October 22, 2019, 8:15am UTC](https://discourse.psychopy.org/t/cant-access-data-problem-with-pavlovia-org/9505/3 "2019-10-22T08:15:11Z")

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This error message popped up when trying to access my list of experiments like you…

I don’t know what the problem is…

How did you access data via git?

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**Author:** ![johannenedergaard](https://avatars.discourse-cdn.com/v4/letter/j/278dde/32.png) [@johannenedergaard](https://discourse.psychopy.org/u/johannenedergaard)\
**Post date:** [October 22, 2019, 8:37am UTC](https://discourse.psychopy.org/t/cant-access-data-problem-with-pavlovia-org/9505/4 "2019-10-22T08:37:53Z")

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I got the same error message when I tried to open my ‘Experiments’ tab from the Dashboard this morning. The error persists regardless of browser.  
Like Steve, I can also still access the experiments via gitlab ([https://gitlab.pavlovia.org](https://gitlab.pavlovia.org)).

Johanne

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**Author:** ![jon](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/jon/32/22_2.png) [@jon](https://discourse.psychopy.org/u/jon)\
**Post date:** [October 22, 2019, 8:57am UTC](https://discourse.psychopy.org/t/cant-access-data-problem-with-pavlovia-org/9505/5 "2019-10-22T08:57:59Z")

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We’ll try and work out why the dashboard view isn’t showing the data but yes, you can access via [gitlab.pavloiva.org](http://gitlab.pavloiva.org), or by syncronizing from the PsychoPy app, or by using some git client directly

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**Author:** ![apitiot](https://avatars.discourse-cdn.com/v4/letter/a/85f322/32.png) [@apitiot](https://discourse.psychopy.org/u/apitiot)\
**Post date:** [October 22, 2019, 9:02am UTC](https://discourse.psychopy.org/t/cant-access-data-problem-with-pavlovia-org/9505/6 "2019-10-22T09:02:13Z")

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The issue has been solved. Someone’s connection to [pavlovia.org](http://pavlovia.org) was interrupted at a most inopportune time, which left a field in the database dangling. I’ve taken care of the matter, and that issue should not occur again.

Alain

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**Author:** ![11113](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/11113/32/6025_2.png) [@11113](https://discourse.psychopy.org/u/11113)\
**Post date:** [October 22, 2019, 9:26am UTC](https://discourse.psychopy.org/t/cant-access-data-problem-with-pavlovia-org/9505/7 "2019-10-22T09:26:33Z")

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Yes, I think every error is solved now.

Thank you for letting me know that.

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**Author:** ![YiftachA](https://avatars.discourse-cdn.com/v4/letter/y/2bfe46/32.png) [@YiftachA](https://discourse.psychopy.org/u/YiftachA)\
**Post date:** [September 13, 2022, 8:49pm UTC](https://discourse.psychopy.org/t/cant-access-data-problem-with-pavlovia-org/9505/8 "2022-09-13T20:49:51Z")

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Hi Jon!

I have the same problem–I can’t access my dashboard (I’m able to access my existing studies through GitLab).  
Herre is a link to one of my studies:

> **[Pavlovia](https://pavlovia.org/YiftachA/his_regr)**
>
> The place for the wide community of researchers in the behavioural sciences to run, share, and explore experiments online

It says I should contact an administrator.  
Hope we could find a solution.

Thank you guys for your help and the great platform!

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**Author:** ![jon](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/jon/32/22_2.png) [@jon](https://discourse.psychopy.org/u/jon)\
**Post date:** [September 14, 2022, 12:26pm UTC](https://discourse.psychopy.org/t/cant-access-data-problem-with-pavlovia-org/9505/9 "2022-09-14T12:26:04Z")

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@YiftachA has this been resolved for you now? There was a problem on the server last night that has been rectified so hopefully you’re back up and running

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**Author:** ![YiftachA](https://avatars.discourse-cdn.com/v4/letter/y/2bfe46/32.png) [@YiftachA](https://discourse.psychopy.org/u/YiftachA)\
**Post date:** [October 3, 2022, 11:53am UTC](https://discourse.psychopy.org/t/cant-access-data-problem-with-pavlovia-org/9505/10 "2022-10-03T11:53:05Z")

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It works, thanks a lot!!!

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**Author:** ![wakecarter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/wakecarter/32/5753_2.png) [@wakecarter](https://discourse.psychopy.org/u/wakecarter)\
**Post date:** [April 16, 2024, 5:59am UTC](https://discourse.psychopy.org/t/cant-access-data-problem-with-pavlovia-org/9505/11 "2024-04-16T05:59:30Z")

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5 posts were merged into an existing topic: [Pavlovia error -unable to connect to the database: localhost:27017](https://discourse.psychopy.org/t/pavlovia-error-unable-to-connect-to-the-database-localhost-27017/39641/11)