# Cannot access data

**URL:** <https://discourse.psychopy.org/t/cannot-access-data/8854>\
**Category:** Online experiments\
**Created:** [August 22, 2019, 10:00pm UTC](https://discourse.psychopy.org/t/cannot-access-data/8854 "2019-08-22T22:00:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![kab82](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/kab82/32/5089_2.png) [@kab82](https://discourse.psychopy.org/u/kab82)\
**Post date:** [August 22, 2019, 10:00pm UTC](https://discourse.psychopy.org/t/cannot-access-data/8854/1 "2019-08-22T22:00:57Z")

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URL of experiment: [https://pavlovia.org/run/kab82/merger-tasks/html/](https://pavlovia.org/run/kab82/merger-tasks/html/)

Description of the problem:

Hi all,

My experiment runs nicely, just when I try to download the data from my dashboard I get the following error:

“No information available for this experiment: it may not exist or you may not have access to it.”

Does anybody know what might be going on here? I’m very much a newbie.

Thanks!

Kerri

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**Author:** ![dvbridges](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/dvbridges/32/1918_2.png) [@dvbridges](https://discourse.psychopy.org/u/dvbridges)\
**Post date:** [August 23, 2019, 10:38am UTC](https://discourse.psychopy.org/t/cannot-access-data/8854/2 "2019-08-23T10:38:41Z")

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Hi @kab82, as an alternative, you could sync your project from the Builder interface, and that will pull the data down to your computer.