# Builder keeps crashing

**URL:** <https://discourse.psychopy.org/t/builder-keeps-crashing/9947>\
**Category:** Builder\
**Tags:** anaconda\
**Created:** [November 20, 2019, 1:37am UTC](https://discourse.psychopy.org/t/builder-keeps-crashing/9947 "2019-11-20T01:37:14Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Anna\_Ts](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/anna_ts/32/5611_2.png) [@Anna\_Ts](https://discourse.psychopy.org/u/Anna_Ts)\
**Post date:** [November 20, 2019, 1:37am UTC](https://discourse.psychopy.org/t/builder-keeps-crashing/9947/1 "2019-11-20T01:37:14Z")

</div>

If this template helps then use it. If not then just delete and start from scratch.

**OS** Win10:  
**PsychoPy version** 3.2.3  
**Standard Standalone? (y/n)** If not then what?: No, through pip in a new conda environment  
**What are you trying to achieve?:**  
I can import it through Spyder but the app itself won’t load and the experiments won’t run  
It just shows a blank screen and crashes (not responding)

**What did you try to make it work?:** I have deleted the conda environment and tried to avoid pip but the conda - forge didn’t either

**What specifically went wrong when you tried that?:**  
The first clue is that I can’t open the app from the start menu…It shows as if it’s loading and then nothing happens. If I try to run any pre-prepared experiments I get a window popping up but then it crashes saying ‘not responding’…stand alone won’t work either, tried it twice already  
I don’t know what I am missing…

It’s up to date btw and all the dependencies are installed in that conda environment

(psypy3\_full) C:\Users\ATloo\>pip install psychopy --upgrade  
Requirement already up-to-date: psychopy in c:\users\atloo\anaconda3\lib\site-packages (3.2.3)  
Requirement already satisfied, skipping upgrade: freetype-py in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (2.1.0.post1)  
Requirement already satisfied, skipping upgrade: pyosf in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (1.0.5)  
Requirement already satisfied, skipping upgrade: imageio\>=2.5; python\_version \>= “3” in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (2.6.0)  
Requirement already satisfied, skipping upgrade: python-bidi in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (0.4.2)  
Requirement already satisfied, skipping upgrade: openpyxl in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (3.0.0)  
Requirement already satisfied, skipping upgrade: esprima in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (4.0.1)  
Requirement already satisfied, skipping upgrade: scipy in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (1.3.1)  
Requirement already satisfied, skipping upgrade: wxPython!=4.0.2,!=4.0.3; platform\_system != “Linux” in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (4.0.7.post2)  
Requirement already satisfied, skipping upgrade: pypiwin32; platform\_system == “Windows” in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (223)  
Requirement already satisfied, skipping upgrade: gitpython in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (3.0.5)  
Requirement already satisfied, skipping upgrade: python-gitlab in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (1.13.0)  
Requirement already satisfied, skipping upgrade: pyyaml in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (5.1.2)  
Requirement already satisfied, skipping upgrade: pyzmq in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (18.1.0)  
Requirement already satisfied, skipping upgrade: glfw in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (1.8.4)  
Requirement already satisfied, skipping upgrade: pyWinhook; platform\_system == “Windows” in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (1.6.1)  
Requirement already satisfied, skipping upgrade: questplus; python\_version \>= “3.6” in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (0.0.5)  
Requirement already satisfied, skipping upgrade: soundfile in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (0.10.2)  
Requirement already satisfied, skipping upgrade: future in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (0.18.2)  
Requirement already satisfied, skipping upgrade: requests[security] in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (2.22.0)  
Requirement already satisfied, skipping upgrade: psutil in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (5.6.3)  
Requirement already satisfied, skipping upgrade: moviepy in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (1.0.1)  
Requirement already satisfied, skipping upgrade: pandas in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (0.25.1)  
Requirement already satisfied, skipping upgrade: pyqmix\>=2018.12.13; platform\_system == “Windows” in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (2019.1)  
Requirement already satisfied, skipping upgrade: sounddevice in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (0.3.14)  
Requirement already satisfied, skipping upgrade: arabic-reshaper in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (2.0.15)  
Requirement already satisfied, skipping upgrade: json-tricks in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (3.13.4)  
Requirement already satisfied, skipping upgrade: pyopengl in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (3.1.0)  
Requirement already satisfied, skipping upgrade: gevent in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (1.4.0)  
Requirement already satisfied, skipping upgrade: pyglet in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (1.4.7)  
Requirement already satisfied, skipping upgrade: pillow in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (6.2.0)  
Requirement already satisfied, skipping upgrade: msgpack-numpy in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (0.4.4.3)  
Requirement already satisfied, skipping upgrade: astunparse in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (1.6.2)  
Requirement already satisfied, skipping upgrade: matplotlib in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (3.1.1)  
Requirement already satisfied, skipping upgrade: imageio-ffmpeg; python\_version \>= “3” in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (0.3.0)  
Requirement already satisfied, skipping upgrade: numpy in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (1.16.5)  
Requirement already satisfied, skipping upgrade: tables in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (3.5.2)  
Requirement already satisfied, skipping upgrade: pyserial in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (3.4)  
Requirement already satisfied, skipping upgrade: xlrd in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (1.2.0)  
Requirement already satisfied, skipping upgrade: msgpack in c:\users\atloo\anaconda3\lib\site-packages (from psychopy) (0.6.1)  
Requirement already satisfied, skipping upgrade: six in c:\users\atloo\anaconda3\lib\site-packages (from python-bidi-\>psychopy) (1.12.0)  
Requirement already satisfied, skipping upgrade: et-xmlfile in c:\users\atloo\anaconda3\lib\site-packages (from openpyxl-\>psychopy) (1.0.1)  
Requirement already satisfied, skipping upgrade: jdcal in c:\users\atloo\anaconda3\lib\site-packages (from openpyxl-\>psychopy) (1.4.1)  
Requirement already satisfied, skipping upgrade: pywin32\>=223 in c:\users\atloo\anaconda3\lib\site-packages (from pypiwin32; platform\_system == “Windows”-\>psychopy) (223)  
Requirement already satisfied, skipping upgrade: gitdb2\>=2.0.0 in c:\users\atloo\anaconda3\lib\site-packages (from gitpython-\>psychopy) (2.0.6)  
Requirement already satisfied, skipping upgrade: xarray in c:\users\atloo\anaconda3\lib\site-packages (from questplus; python\_version \>= “3.6”-\>psychopy) (0.14.1)  
Requirement already satisfied, skipping upgrade: cffi\>=1.0 in c:\users\atloo\anaconda3\lib\site-packages (from soundfile-\>psychopy) (1.12.3)  
Requirement already satisfied, skipping upgrade: urllib3!=1.25.0,!=1.25.1,\<1.26,\>=1.21.1 in c:\users\atloo\anaconda3\lib\site-packages (from requests[security]-\>psychopy) (1.24.2)  
Requirement already satisfied, skipping upgrade: certifi\>=2017.4.17 in c:\users\atloo\anaconda3\lib\site-packages (from requests[security]-\>psychopy) (2019.9.11)  
Requirement already satisfied, skipping upgrade: chardet\<3.1.0,\>=3.0.2 in c:\users\atloo\anaconda3\lib\site-packages (from requests[security]-\>psychopy) (3.0.4)  
Requirement already satisfied, skipping upgrade: idna\<2.9,\>=2.5 in c:\users\atloo\anaconda3\lib\site-packages (from requests[security]-\>psychopy) (2.8)  
Requirement already satisfied, skipping upgrade: pyOpenSSL\>=0.14; extra == “security” in c:\users\atloo\anaconda3\lib\site-packages (from requests[security]-\>psychopy) (19.0.0)  
Requirement already satisfied, skipping upgrade: cryptography\>=1.3.4; extra == “security” in c:\users\atloo\anaconda3\lib\site-packages (from requests[security]-\>psychopy) (2.7)  
Requirement already satisfied, skipping upgrade: tqdm\<5.0,\>=4.11.2 in c:\users\atloo\anaconda3\lib\site-packages (from moviepy-\>psychopy) (4.36.1)  
Requirement already satisfied, skipping upgrade: decorator\<5.0,\>=4.0.2 in c:\users\atloo\anaconda3\lib\site-packages (from moviepy-\>psychopy) (4.4.0)  
Requirement already satisfied, skipping upgrade: proglog\<=1.0.0 in c:\users\atloo\anaconda3\lib\site-packages (from moviepy-\>psychopy) (0.1.9)  
Requirement already satisfied, skipping upgrade: python-dateutil\>=2.6.1 in c:\users\atloo\anaconda3\lib\site-packages (from pandas-\>psychopy) (2.8.0)  
Requirement already satisfied, skipping upgrade: pytz\>=2017.2 in c:\users\atloo\anaconda3\lib\site-packages (from pandas-\>psychopy) (2019.3)  
Requirement already satisfied, skipping upgrade: appdirs in c:\users\atloo\anaconda3\lib\site-packages (from pyqmix\>=2018.12.13; platform\_system == “Windows”-\>psychopy) (1.4.3)  
Requirement already satisfied, skipping upgrade: ruamel.yaml in c:\users\atloo\anaconda3\lib\site-packages (from pyqmix\>=2018.12.13; platform\_system == “Windows”-\>psychopy) (0.16.5)  
Requirement already satisfied, skipping upgrade: setuptools in c:\users\atloo\anaconda3\lib\site-packages (from arabic-reshaper-\>psychopy) (41.4.0)  
Requirement already satisfied, skipping upgrade: greenlet\>=0.4.14 in c:\users\atloo\anaconda3\lib\site-packages (from gevent-\>psychopy) (0.4.15)  
Requirement already satisfied, skipping upgrade: wheel\<1.0,\>=0.23.0 in c:\users\atloo\anaconda3\lib\site-packages (from astunparse-\>psychopy) (0.33.6)  
Requirement already satisfied, skipping upgrade: cycler\>=0.10 in c:\users\atloo\anaconda3\lib\site-packages (from matplotlib-\>psychopy) (0.10.0)  
Requirement already satisfied, skipping upgrade: kiwisolver\>=1.0.1 in c:\users\atloo\anaconda3\lib\site-packages (from matplotlib-\>psychopy) (1.1.0)  
Requirement already satisfied, skipping upgrade: pyparsing!=2.0.4,!=2.1.2,!=2.1.6,\>=2.0.1 in c:\users\atloo\anaconda3\lib\site-packages (from matplotlib-\>psychopy) (2.4.2)  
Requirement already satisfied, skipping upgrade: numexpr\>=2.6.2 in c:\users\atloo\anaconda3\lib\site-packages (from tables-\>psychopy) (2.7.0)  
Requirement already satisfied, skipping upgrade: mock\>=2.0 in c:\users\atloo\anaconda3\lib\site-packages (from tables-\>psychopy) (3.0.5)  
Requirement already satisfied, skipping upgrade: smmap2\>=2.0.0 in c:\users\atloo\anaconda3\lib\site-packages (from gitdb2\>=2.0.0-\>gitpython-\>psychopy) (2.0.5)  
Requirement already satisfied, skipping upgrade: pycparser in c:\users\atloo\anaconda3\lib\site-packages (from cffi\>=1.0-\>soundfile-\>psychopy) (2.19)  
Requirement already satisfied, skipping upgrade: asn1crypto\>=0.21.0 in c:\users\atloo\anaconda3\lib\site-packages (from cryptography\>=1.3.4; extra == “security”-\>requests[security]-\>psychopy) (1.0.1)  
Requirement already satisfied, skipping upgrade: ruamel.yaml.clib\>=0.1.2; platform\_python\_implementation == “CPython” and python\_version \< “3.8” in c:\users\atloo\anaconda3\lib\site-packages (from ruamel.yaml-\>pyqmix\>=2018.12.13; platform\_system == “Windows”-\>psychopy) (0.2.0)

---

<div class="post-metadata">

**Author:** ![dvbridges](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.psychopy.org/dvbridges/32/1918_2.png) [@dvbridges](https://discourse.psychopy.org/u/dvbridges)\
**Post date:** [November 20, 2019, 10:10am UTC](https://discourse.psychopy.org/t/builder-keeps-crashing/9947/2 "2019-11-20T10:10:20Z")

</div>

Hi @Anna_Ts, take a look at the trouble shooting guide - [https://www.psychopy.org/troubleshooting.html](https://www.psychopy.org/troubleshooting.html)

If you cannot find the solution to your Anaconda installation, you could try installing the standalone distribution of PsychoPy, which is installed with compatible dependencies.