Audio quality is not good, is distorted

Dear Psychopy community,

I am currently working on an online experiment that requires recording the participant’s voice. Unfortunately, the resulting audio track quality is not good, and I am facing the same issue when trying to upload another audio file in formats like .mp3.

I have tried several ways to improve the quality of the audio track, but none of them seem to work. I have also checked the forum and the documentation, but I couldn’t find a solution to this issue.

Has anyone encountered a similar problem before? Any suggestions on how to improve the audio quality or upload audio files successfully?

Thank you in advance for your help and support.

Best regards,