# Site Feedback

**URL:** https://discourse.psychopy.org/c/site-feedback/3.md

[Latest](https://discourse.psychopy.org/latest.md) · [Categories](https://discourse.psychopy.org/categories.md) · [Tags](https://discourse.psychopy.org/tags.md)

---

## [Not receiving Pavlovia confirmation email](https://discourse.psychopy.org/t/not-receiving-pavlovia-confirmation-email/47907)

<div class="topic-metadata">

**Author:** [@msbrainscience](https://discourse.psychopy.org/u/msbrainscience)\
**Replies:** 0\
**Last updated:** [September 17, 2026, 6:30pm UTC](https://discourse.psychopy.org/t/not-receiving-pavlovia-confirmation-email/47907 "2026-09-17T18:30:04Z")

</div>

Hi all. I registered for Pavlovia with my university email and have not received the confirmation email. My institution has the Junk folder set to permanently delete after 0 days - this feature is not able to be altered.…

---

## [Psychopy installation page download links scrambled](https://discourse.psychopy.org/t/psychopy-installation-page-download-links-scrambled/46215)

<div class="topic-metadata">

**Author:** [@jaf](https://discourse.psychopy.org/u/jaf)\
**Replies:** 0\
**Last updated:** [December 17, 2025, 12:42am UTC](https://discourse.psychopy.org/t/psychopy-installation-page-download-links-scrambled/46215 "2025-12-17T00:42:07Z")

</div>

12/16/25 Psychopy installation page (MacOS) Main download link is to v2025.2.3 which is still beta. Please no. Link to “PsychoPy 2025.1.1 compatibility+ (py3.8)” downloads win64.exe (even on MacOS tab) Please f…

---

## [Link broken to manual](https://discourse.psychopy.org/t/link-broken-to-manual/44744)

<div class="topic-metadata">

**Author:** [@JensBoelte](https://discourse.psychopy.org/u/JensBoelte)\
**Replies:** 4\
**Last updated:** [October 10, 2025, 8:43pm UTC](https://discourse.psychopy.org/t/link-broken-to-manual/44744 "2025-10-10T20:43:11Z")

</div>

Hello The link to the manual is broken. You get a 404-error when clicking on https://www.psychopy.org/PsychoPyManual.pdf Best wishes Jens

---

## [Found a typo on the site](https://discourse.psychopy.org/t/found-a-typo-on-the-site/45635)

<div class="topic-metadata">

**Author:** [@gwyn1](https://discourse.psychopy.org/u/gwyn1)\
**Replies:** 0\
**Last updated:** [September 15, 2025, 3:57pm UTC](https://discourse.psychopy.org/t/found-a-typo-on-the-site/45635 "2025-09-15T15:57:42Z")

</div>

Hi, I found a typo on the site when reading about the builder concepts. “Eyetracking - PsychoPy® 2021.2 released inbuilt supprort for eyetrackers!“ I hope you all have a good day :slight\_smile:

---

## [API reference manual](https://discourse.psychopy.org/t/api-reference-manual/45052)

<div class="topic-metadata">

**Author:** [@w222chen](https://discourse.psychopy.org/u/w222chen)\
**Replies:** 4\
**Last updated:** [August 28, 2025, 6:01pm UTC](https://discourse.psychopy.org/t/api-reference-manual/45052 "2025-08-28T18:01:00Z")

</div>

Hi there, can someone confirm if the API reference manual at Reference Manual (API) — PsychoPy v2025.1.1 is based on tip of release branch? Thank you.

---

## [Page not found - Pupil Core Coder Documentation in Psychopy iohub](https://discourse.psychopy.org/t/page-not-found-pupil-core-coder-documentation-in-psychopy-iohub/45394)

<div class="topic-metadata">

**Author:** [@AlbaH](https://discourse.psychopy.org/u/AlbaH)\
**Replies:** 0\
**Last updated:** [August 19, 2025, 10:23am UTC](https://discourse.psychopy.org/t/page-not-found-pupil-core-coder-documentation-in-psychopy-iohub/45394 "2025-08-19T10:23:26Z")

</div>

The pupil core documentation page is not found: https://psychopy.github.io/psychopy-eyetracker-pupil-labs/coder/core

---

## [Possible Solution Flagging Integration](https://discourse.psychopy.org/t/possible-solution-flagging-integration/45233)

<div class="topic-metadata">

**Author:** [@stanley1O1](https://discourse.psychopy.org/u/stanley1O1)\
**Replies:** 4\
**Last updated:** [July 18, 2025, 3:27pm UTC](https://discourse.psychopy.org/t/possible-solution-flagging-integration/45233 "2025-07-18T15:27:02Z")

</div>

Do you think it would be possible to add some visibility on to the forum page, and to the post search function, to allow for users to limit searches to posts with a solution? For the search function it could be added to…

---

## [Is psychopy website down?](https://discourse.psychopy.org/t/is-psychopy-website-down/44737)

<div class="topic-metadata">

**Author:** [@Drym\_Bernasor](https://discourse.psychopy.org/u/Drym_Bernasor)\
**Replies:** 3\
**Last updated:** [May 4, 2025, 2:47pm UTC](https://discourse.psychopy.org/t/is-psychopy-website-down/44737 "2025-05-04T14:47:42Z")

</div>

ive been trying to download the software and the page keeps giving me the error 404 Not Found nginx/1.18.0 (Ubuntu)

---

## [Link to forum on psychpy main page is broken](https://discourse.psychopy.org/t/link-to-forum-on-psychpy-main-page-is-broken/44690)

<div class="topic-metadata">

**Author:** [@stg](https://discourse.psychopy.org/u/stg)\
**Replies:** 2\
**Last updated:** [April 29, 2025, 9:45am UTC](https://discourse.psychopy.org/t/link-to-forum-on-psychpy-main-page-is-broken/44690 "2025-04-29T09:45:10Z")

</div>

Hi Psychopy Team, just discoverd that the link to the Forum (via Support-Button) on the Psychopy main page (Home — PsychoPy v2025.1.0) seems to be broken. Perhaps you might fix this. Best regards, Sven

---

## [Question About API page links](https://discourse.psychopy.org/t/question-about-api-page-links/43577)

<div class="topic-metadata">

**Author:** [@stanley1O1](https://discourse.psychopy.org/u/stanley1O1)\
**Replies:** 0\
**Last updated:** [January 21, 2025, 8:26pm UTC](https://discourse.psychopy.org/t/question-about-api-page-links/43577 "2025-01-21T20:26:00Z")

</div>

Just wondering about the links on the documentation pages. Is the red text at the bottom for “See also” supposed to be a link to the specific API for that? If so, it seems to be broken in some places and is a non-functi…

---

## [Lost 2FA problem](https://discourse.psychopy.org/t/lost-2fa-problem/41073)

<div class="topic-metadata">

**Author:** [@StefanWerner](https://discourse.psychopy.org/u/StefanWerner)\
**Replies:** 0\
**Last updated:** [August 13, 2024, 10:25am UTC](https://discourse.psychopy.org/t/lost-2fa-problem/41073 "2024-08-13T10:25:37Z")

</div>

I had activated two-factor authentication for my PsychoPy Discourse account but now can’t use it because my phone drowned; I also cannot find any one-time recovery codes… Is there any way to reactivate my original accou…

---

## [Should i credit psychopy with open-source and all that if i am just using the low-latency sound playing? Thank you for your time](https://discourse.psychopy.org/t/should-i-credit-psychopy-with-open-source-and-all-that-if-i-am-just-using-the-low-latency-sound-playing-thank-you-for-your-time/39959)

<div class="topic-metadata">

**Author:** [@abhkri7](https://discourse.psychopy.org/u/abhkri7)\
**Replies:** 0\
**Last updated:** [May 8, 2024, 11:25pm UTC](https://discourse.psychopy.org/t/should-i-credit-psychopy-with-open-source-and-all-that-if-i-am-just-using-the-low-latency-sound-playing-thank-you-for-your-time/39959 "2024-05-08T23:25:23Z")

</div>

Should i credit psychopy with open-source and all that if i am just using the low-latency sound playing? I am using the python library soundptb for a low-latency sound. Do i have to credit psychopy? Thank you for your t…

---

## [How do I pilot test the URL for my study while still in Pilot mode?](https://discourse.psychopy.org/t/how-do-i-pilot-test-the-url-for-my-study-while-still-in-pilot-mode/39257)

<div class="topic-metadata">

**Author:** [@pjw](https://discourse.psychopy.org/u/pjw)\
**Replies:** 2\
**Last updated:** [March 21, 2024, 10:43pm UTC](https://discourse.psychopy.org/t/how-do-i-pilot-test-the-url-for-my-study-while-still-in-pilot-mode/39257 "2024-03-21T22:43:10Z")

</div>

I hope this is the correct category for questions about using the site. I have a study that is piloted and working as far as my computer goes. How do I test out the url on multiple other computers and browsers to be sur…

---

## [Cannot register with Pavlovia](https://discourse.psychopy.org/t/cannot-register-with-pavlovia/37499)

<div class="topic-metadata">

**Author:** [@Slowes](https://discourse.psychopy.org/u/Slowes)\
**Replies:** 2\
**Last updated:** [November 13, 2023, 10:19am UTC](https://discourse.psychopy.org/t/cannot-register-with-pavlovia/37499 "2023-11-13T10:19:07Z")

</div>

I am trying to create and account with Pavlovia. However, when I click on the signup/registration page there is no option to register (see photo). I have tried on Chrome, firefox and internet explorer as well as trying f…

---

## [PsychoPy Manual (PDF) is empty](https://discourse.psychopy.org/t/psychopy-manual-pdf-is-empty/36741)

<div class="topic-metadata">

**Author:** [@stewdotgov](https://discourse.psychopy.org/u/stewdotgov)\
**Replies:** 2\
**Last updated:** [October 17, 2023, 10:54am UTC](https://discourse.psychopy.org/t/psychopy-manual-pdf-is-empty/36741 "2023-10-17T10:54:43Z")

</div>

In looking for documentation to learn PsychoPy, I attempted to download the PsychoPy Manual (PDF) from this page: Resources — PsychoPy v2023.2.3, but the PDF is almost totally empty (see screenshot). I wasn’t sure where…

---

## [Image links are broke on all of the tutorial pages](https://discourse.psychopy.org/t/image-links-are-broke-on-all-of-the-tutorial-pages/35862)

<div class="topic-metadata">

**Author:** [@Dustin](https://discourse.psychopy.org/u/Dustin)\
**Replies:** 1\
**Last updated:** [July 27, 2023, 11:02am UTC](https://discourse.psychopy.org/t/image-links-are-broke-on-all-of-the-tutorial-pages/35862 "2023-07-27T11:02:08Z")

</div>

I am trying to learn PsychoPy buy building tasks from the tutorials, but all of the images are missing. Can someone please fix them? https://psychopy.org/tutorials/index.html

---

## [Changing email address on pavlovia.org](https://discourse.psychopy.org/t/changing-email-address-on-pavlovia-org/35867)

<div class="topic-metadata">

**Author:** [@eyexciteme](https://discourse.psychopy.org/u/eyexciteme)\
**Replies:** 1\
**Last updated:** [July 26, 2023, 7:51pm UTC](https://discourse.psychopy.org/t/changing-email-address-on-pavlovia-org/35867 "2023-07-26T19:51:21Z")

</div>

Hello, I have changed institutions and the email I originally registered with pavlovia.org is no longer functional. Is it possible to update the email address that is registered with my username? I haven’t been able to …

---

## [Pavlovia/Gitlab Bug or Issue Reporting](https://discourse.psychopy.org/t/pavlovia-gitlab-bug-or-issue-reporting/34476)

<div class="topic-metadata">

**Author:** [@plonskipe](https://discourse.psychopy.org/u/plonskipe)\
**Replies:** 4\
**Last updated:** [April 24, 2023, 1:36pm UTC](https://discourse.psychopy.org/t/pavlovia-gitlab-bug-or-issue-reporting/34476 "2023-04-24T13:36:00Z")

</div>

Hi @jon @Becca @apitiot, Say there’s a problem with Pavlovia or Gitlab and we have a study running, or there is some other relatively urgent issue. I don’t know how we would contact someone for help, other than by using…

---

## [New User Posting Issue](https://discourse.psychopy.org/t/new-user-posting-issue/34119)

<div class="topic-metadata">

**Author:** [@Djaro](https://discourse.psychopy.org/u/Djaro)\
**Replies:** 0\
**Last updated:** [March 28, 2023, 6:29pm UTC](https://discourse.psychopy.org/t/new-user-posting-issue/34119 "2023-03-28T18:29:37Z")

</div>

I am on Mac (most recent OS). I am attempting to Install LabJackPython and labjack-ljm into PsychoPy. I am following the instructions linked above to install the two packages into PsychoPy using the terminal. (pip insta…

---

## [Conda psychopy-env.yml file on "install" page is out of date? How to get latest version from conda?](https://discourse.psychopy.org/t/conda-psychopy-env-yml-file-on-install-page-is-out-of-date-how-to-get-latest-version-from-conda/32667)

<div class="topic-metadata">

**Author:** [@doctorambient](https://discourse.psychopy.org/u/doctorambient)\
**Replies:** 1\
**Last updated:** [January 9, 2023, 8:22pm UTC](https://discourse.psychopy.org/t/conda-psychopy-env-yml-file-on-install-page-is-out-of-date-how-to-get-latest-version-from-conda/32667 "2023-01-09T20:22:27Z")

</div>

The psychopy-env.yml file downloadable from the installation page is out of date. It is set to use Python 3.6 and installs psychopy version: 2021.2.3. \>psychopy --version PsychoPy3, version 2021.2.3 (c)Jonathan Peirce …

---

## [How do you contact Pavlovia support?](https://discourse.psychopy.org/t/how-do-you-contact-pavlovia-support/30501)

<div class="topic-metadata">

**Author:** [@needaccounthelp](https://discourse.psychopy.org/u/needaccounthelp)\
**Replies:** 2\
**Last updated:** [August 23, 2022, 5:52pm UTC](https://discourse.psychopy.org/t/how-do-you-contact-pavlovia-support/30501 "2022-08-23T17:52:00Z")

</div>

I’ve been up and down the home page and website for a number or email to contact support because I’m unable to access my account. Somehow I seem to have forgotten my password for this site. I selected “forgot password” …

---

## [An idea for Pavlovia](https://discourse.psychopy.org/t/an-idea-for-pavlovia/30466)

<div class="topic-metadata">

**Author:** [@pbog](https://discourse.psychopy.org/u/pbog)\
**Replies:** 0\
**Last updated:** [August 19, 2022, 4:12pm UTC](https://discourse.psychopy.org/t/an-idea-for-pavlovia/30466 "2022-08-19T16:12:37Z")

</div>

Sorry in advance if this has been proposed before. One great benefit of Pavlovia is that it furthers open science by allowing task materials to be easily shared. If authors include links to GitLab repositories in their m…

---

## [Broken link on the homepage of the website](https://discourse.psychopy.org/t/broken-link-on-the-homepage-of-the-website/30048)

<div class="topic-metadata">

**Author:** [@sylther](https://discourse.psychopy.org/u/sylther)\
**Replies:** 1\
**Last updated:** [July 17, 2022, 3:53pm UTC](https://discourse.psychopy.org/t/broken-link-on-the-homepage-of-the-website/30048 "2022-07-17T15:53:22Z")

</div>

Hello, On the home page of the site psychopy.org the link to the builder interface page is broken cf : " Easy enough for teaching Universities all over the world are using PsychoPy® for teaching students about experi…

---

## [Pavlovia website (very temporarily) down?](https://discourse.psychopy.org/t/pavlovia-website-very-temporarily-down/25384)

<div class="topic-metadata">

**Author:** [@dbryce](https://discourse.psychopy.org/u/dbryce)\
**Replies:** 0\
**Last updated:** [October 13, 2021, 8:01am UTC](https://discourse.psychopy.org/t/pavlovia-website-very-temporarily-down/25384 "2021-10-13T08:01:53Z")

</div>

Hi, I wanted to alert you to a strange temporary glitch we just came across. Around 9.30am (in Germany, so 8:30am GMT) today (13.10.21) we were running an experiment and when it finished we received an error message (se…

---

## [Pavlovia.org not loading on chrome](https://discourse.psychopy.org/t/pavlovia-org-not-loading-on-chrome/24616)

<div class="topic-metadata">

**Author:** [@lorentlm](https://discourse.psychopy.org/u/lorentlm)\
**Replies:** 2\
**Last updated:** [September 1, 2021, 4:05pm UTC](https://discourse.psychopy.org/t/pavlovia-org-not-loading-on-chrome/24616 "2021-09-01T16:05:54Z")

</div>

pavlovia.org will not load on Google Chrome in Canada (I’ve had a few colleagues check as well). It does work on Safari, and reaching the website through the PsychoPy GUI works. Not sure if any others are experiencing t…

---

## [Dead link for psychopy windows standalone download](https://discourse.psychopy.org/t/dead-link-for-psychopy-windows-standalone-download/24056)

<div class="topic-metadata">

**Author:** [@mariaveldhuizen](https://discourse.psychopy.org/u/mariaveldhuizen)\
**Replies:** 2\
**Last updated:** [July 16, 2021, 2:01pm UTC](https://discourse.psychopy.org/t/dead-link-for-psychopy-windows-standalone-download/24056 "2021-07-16T14:01:09Z")

</div>

Nothing more to report: https://github.com/psychopy/psychopy/releases/download/2021.2.1

---

## [Discourse has now been upgraded to Business level](https://discourse.psychopy.org/t/discourse-has-now-been-upgraded-to-business-level/23777)

<div class="topic-metadata">

**Author:** [@jon](https://discourse.psychopy.org/u/jon)\
**Replies:** 0\
**Last updated:** [June 28, 2021, 10:46am UTC](https://discourse.psychopy.org/t/discourse-has-now-been-upgraded-to-business-level/23777 "2021-06-28T10:46:44Z")

</div>

That means a few things: most importantly we aren’t now going over the email and page-view limits which we were before there are added plugins that weren’t previously available, like the option to add checklists to pos…

---

## [Installation page should begin with installation of Python](https://discourse.psychopy.org/t/installation-page-should-begin-with-installation-of-python/23119)

<div class="topic-metadata">

**Author:** [@denispelli](https://discourse.psychopy.org/u/denispelli)\
**Replies:** 1\
**Last updated:** [May 20, 2021, 6:20am UTC](https://discourse.psychopy.org/t/installation-page-should-begin-with-installation-of-python/23119 "2021-05-20T06:20:51Z")

</div>

I’m new to PsychoPy. I was installing for the first time on my new M1 MacBook Pro. The Installation page in documentation is friendly and clear. However, it omitted a crucial step. It needs a first paragraph explaining t…

---

## [Past study not restored](https://discourse.psychopy.org/t/past-study-not-restored/21539)

<div class="topic-metadata">

**Author:** [@benbao9749](https://discourse.psychopy.org/u/benbao9749)\
**Replies:** 2\
**Last updated:** [March 21, 2021, 12:36pm UTC](https://discourse.psychopy.org/t/past-study-not-restored/21539 "2021-03-21T12:36:39Z")

</div>

I have had a study up and running before the fire, now I cannot access the data of the study at all (not showing up on my dashboard). This is the link of the study: https://run.pavlovia.org/Ben2019/srp2021\_3/html When y…

---

## [Proposal for a new forum category: sharing of non-standard components for psychopy](https://discourse.psychopy.org/t/proposal-for-a-new-forum-category-sharing-of-non-standard-components-for-psychopy/19926)

<div class="topic-metadata">

**Author:** [@gvh](https://discourse.psychopy.org/u/gvh)\
**Replies:** 0\
**Last updated:** [January 26, 2021, 10:58am UTC](https://discourse.psychopy.org/t/proposal-for-a-new-forum-category-sharing-of-non-standard-components-for-psychopy/19926 "2021-01-26T10:58:24Z")

</div>

Hello everybody, I was thinking that it would be useful to add another forum category where people can upload small psychopy experiments consisting of components that are used much, but are currently not available as st…

[Next page](https://discourse.psychopy.org/c/site-feedback/3.md?page=1)